Lost WiFi connection

[OStateBallerz]

I had perfect connection yesterday and then all of a sudden I’ve lost access to my WiFi. I’ve contacted xfinity and everything is fine on their end. I’ve tried restarting everything but nothing worked. I did a factory reset but every time it try’s to connect it says can’t connect to internet. Please help

[michaelkenward]

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@OStateBallerz wrote:
I had perfect connection yesterday and then all of a sudden I’ve lost access to my WiFi.

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Not much detail to go on there.

What do the LEDs on the thing look like?

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual Troubleshoot With the LEDs.

You may have done this already. I can't tell from your message.

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@OStateBallerz wrote:
I’ve tried restarting everything but nothing worked.

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You have to do things in the correct order.

Be sure to restart your network in this sequence:

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it to connect.
• Turn on computers and rest of network.