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Model AC1900 Router has security questions wrong - how can I access to change password?

preachergrm
Follower

Model AC1900 Router has security questions wrong - how can I access to change password?

I think my router password has been compromised. I followed the steps to change the password until I got to the security questions. I answered both questions correctly but the router apparently did not save the correct answers so I cannot get past that step. Do I need to restore factory settings and begin again with a new password?

 

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DexterJB
NETGEAR Moderator

Re: Model AC1900 Router has security questions wrong - how can I access to change password?

Hi @preachergrm, yes, resetting and creating a strong password would be the ideal next step.

 

Dexter

 

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