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Model R6900P orange light stays on after power outage

Tattoogrrl28
Follower

Model R6900P orange light stays on after power outage

My router worked fine up until last night when the power went out. Ever since, the orange light stays on and I can't connect to the internet. I have tried unplugging it and letting it sit 30 minutes. I have also tried resetting it, but the light stays on and nothing changes even when I hold down the reset button.
Help! My teenager is not on WiFi and eating up all my phone plan data!
Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router
Message 1 of 5
myersw
Master

Re: Model R6900P orange light stays on after power outage

Don't know all the reasons for the orange power light on this model, but normally means curupt firmware, but this is normall after an update that went bad. Since this is a cable modem/router, I believe, have you contacted the ISP to see if things to the modem look ok? 

--Bill
ISP Comcast, Modem-Netgear CM1150V, Router-Unifi Security Gateway-Pro4, AP-2 Unifi AP-LR
Tesla > Edison
Message 2 of 5
antinode
Guru

Re: Model R6900P orange light stays on after power outage

> Model R6900P orange light [...]

   There is more than one LED indicator on an R6900P.

> Model: C7000|Nighthawk - AC1900 WiFi Cable Modem Router

   "R6900P" and "C7000" are not similar.

      https://community.netgear.com/t5/x/x/m-p/1622096


> [...] Since this is a cable modem/router, I believe, [...]

   A C7000 is a cable-TV modem+router.  An R6900P is not.  Look at the
attached picture?

> Router Netgear R7800 LEDE Firmware, Asus RT-AC86U Merlin Firmware

   Who cares?  How does that information help anyone?

Message 3 of 5
myersw
Master

Re: Model R6900P orange light stays on after power outage

> Router Netgear R7800 LEDE Firmware, Asus RT-AC86U Merlin Firmware

   Who cares?  How does that information help anyone?

 

Has helped folks believe it or not. Maybe I should add the Netgear CM500V modem plus Unifi Security Gateway to the sig. Smiley Wink Do not see anything wrong with giving folks choices. 

--Bill
ISP Comcast, Modem-Netgear CM1150V, Router-Unifi Security Gateway-Pro4, AP-2 Unifi AP-LR
Tesla > Edison
Message 4 of 5

Re: Model R6900P orange light stays on after power outage


@Tattoogrrl28 wrote:
My router worked fine up until last night when the power went out. Ever since, the orange light stays on and I can't connect to the internet. I have tried unplugging it and letting it sit 30 minutes. I have also tried resetting it, but the light stays on and nothing changes even when I hold down the reset button.
Help! My teenager is not on WiFi and eating up all my phone plan data!

Greetings,

It appears your router is unable to boot.  Since you said it was subject to a power outage or power flucuation, its firmware might have become corrupt.

 

The article below decribes how to reflash the FW. 

 

TFTP Reflash

 

Don't be intimidated.  Its not that difficult.  TFTP is a windows feature.  It has to be enabled to use.  Google it, its a check box.  Next , you will need a copy of the current FW your R6900P was running.  If you don't know which it was, grab the latest.

 

R6900P FW   1.3.1.44 is latest

 

The flash procedure is not hard.  Timing can be tricky, so don't get discouraged if it takes a few tries.

 

Post back if you need more help, someone here will assist you.

 

Moving forward, consider connecting the router to a UPS or at the least a surge protector which can help to protect from surges and outages.

 

 

 

 

 

 

~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.68 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.84

Model: R6900P|Nighthawk Smart WiFi Router with MU-MIMO
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