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My R7500 cannot see external drive Seagate 2TB USB 3.0 NTFS Problem

BoyanPetkov
Aspirant

My R7500 cannot see external drive Seagate 2TB USB 3.0 NTFS Problem

Hi,

 

  I have an issue with my R7500... I cannot see the attached external drive which is Seagate BackupPlus 2TB UBS3.0

 

  I try to format is with FAT and everything is fine! But I want to use it as NTFS drive! Any idea or solution for my problem?

 

  If you need any additional information - please ask! Smiley Happy

 

PS For scientific research - I try to format it with EXT and Linux sees it, but Router still doesn't. 

Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
Message 1 of 6
BoyanPetkov
Aspirant

Re: My R7500 cannot see external drive Seagate 2TB USB 3.0 NTFS Problem

Sorry for the bump Smiley Sad but I need a solution Smiley Sad

 

The External HDD is in supported list. If I format it with FAT - everything is fine, but I cannot put large files on it! That's why I want it as NTFS drive!

 

 Can you help me?

Message 2 of 6
JamesGL
Master

Re: My R7500 cannot see external drive Seagate 2TB USB 3.0 NTFS Problem

Hi BoyanPetkov,

 

1. What is the firmware version of your router?

2. Have you tried using a different USB drive and use NTFS?

 

Message 3 of 6
BoyanPetkov
Aspirant

Re: My R7500 cannot see external drive Seagate 2TB USB 3.0 NTFS Problem

Sorry for delayed reply, but I was at hospital Smiley Sad

 

1. Firmware is the last one - V1.0.0.94

2. I've tried with flash drive(16GB) that are formated with NTFS and it works flawless. I dont have other external drives except the one that I mention - Seagate Backup Plus Portable Drive, Model: SRD00F1, size 2TB

 

  Are there some logging system on those interfaces, so I can see where is the error? Or at least to find some clue...

 

  Regards,

Boyan Petkov

Message 4 of 6
JamesGL
Master

Re: My R7500 cannot see external drive Seagate 2TB USB 3.0 NTFS Problem

Hi BoyanPetkov,

 

I believe the route is working since the flash drive did work. Please try to format again your drive to NTFS and try to connect it again.

Message 5 of 6
BoyanPetkov
Aspirant

Re: My R7500 cannot see external drive Seagate 2TB USB 3.0 NTFS Problem

Hello again,

 

  I found that I can log ReadySHARE Smiley Happy so this is what log says when I plug the External HDD:

 

[USB device attached] The USB storage device () is attached to the router, Tuesday, May 10, 2016 15:55:54

 

nothing more Smiley Sad and I still cannot see attached anything in ReadySHARE settings Smiley Sad

 

Regards,

Boyan Petkov

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