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Re: My modem and/or router are blocking my websites

My modem and/or router are blocking my websites

I have a CM400 High Speed Cable Modem and an AC1200 (R6220) Smart WiFi router and they are blocking me from my own websites that I access on a daily basis. I know that the sites themselves are working because others outside my home can access them and I can access them through my cell phone's internet connection (hotspot). I've checked for firmware updates, rebooted the system and have even done a factory reset. Still not working. How can I fix this?

Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 1 of 9

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plemans
Guru

Re: My modem and/or router are blocking my websites

Message 8 of 9

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plemans
Guru

Re: My modem and/or router are blocking my websites

If you hook directly to the modem, do the sites work?

I know you said you checked for updates on the firmware. The automated check doesn't always work. What firmware are you running on it?

Are you using a certain dns provider or the automatic one?

Message 2 of 9

Re: My modem and/or router are blocking my websites

When I connect directly to the modem, the sites DO work.

Message 3 of 9

Re: My modem and/or router are blocking my websites

Router Firmware Version
V1.1.0.34_1.0.1

Message 4 of 9

Re: My modem and/or router are blocking my websites

Automatic

Message 5 of 9
plemans
Guru

Re: My modem and/or router are blocking my websites

1.1.0.86 is the current firmware. I'd install that manually, factory reset the device, and try without restoring and configuration data. Make sure to install it over a hardwired connection.
Message 6 of 9

Re: My modem and/or router are blocking my websites

How do I install it manually and where is the file?

Message 7 of 9
plemans
Guru

Re: My modem and/or router are blocking my websites

https://www.netgear.com/support/product/R6220.aspx#download

The release notes walk you through the install
Message 8 of 9

Re: My modem and/or router are blocking my websites

It worked perfectly. Thank you so much!

Message 9 of 9
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