NETGEAR AC1750 Packet loss and super choppy connection in the afternoon

[Org1]

My NETGEAR AC1750 R6400 is acting odd.

Durring the afternoon (4~10pm the rest of the day it's 100% awesome) I get packets like crazy (5-30%+) but the kicker is if I only ping the router (192.168.1.1) there is 0 packet less but when I do a trace ping the packet loss seems to start at my rounter.

^smoke ping to me IP

When it acts up anything besides basic webpages is a pain use.

Firmware is upto date and power cycled

I've factory reset 3 or 4 times

Wired connection (happens on WiFi too)

Rounters maybe 2 months old

Still happens if everything else is turned off but (Just routner + smoke ping)

I have called ISP doesn't seem to be them (I also smoke pinged 2nd hop (them) it seems to be very stable).

Anone know whats going on? Only thing I have left to try is to install DD-wrt.

[Org1 · Accepted solution]

Changed rounters IP to 10.0.0.1 (what my old one was) seems to have fixed the rounter packlet loss but I'm still gettting noticable loss down the line (likely on ISP side).

[michaelkenward]

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@Org1 wrote:

Durring the afternoon (4~10pm the rest of the day it's 100% awesome)

Smells like an ISP thing to me.It coincides with peak traffic activity period.

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@Org1 wrote:
I have called ISP doesn't seem to be them ...

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They would say that wouldn't they.

Is there a user forum for that ISP? If so check it out for similar reports.

I suggest this because I have seen reports of this behaviour with BT in the UK. They just put too many people on the network.

Maybe one of the resident wizards can suggest other ways to check what is going on.

[Org1]

Starting to think my ISP has interference between me and the 2nd hope (durring peak hours) but that woudn't cause packet loss on the first hop (my rounter).

[michaelkenward]

I wouldn't know about packet loss, I'm no longer a scientist, but I do run regular speed tests. These will usually do a ping test at the same time.

I use a half a dozen test sites at a session, because I am enough of a scientist to know that a single measurement isn't enough.

When I have doubts about my connection, I run tests every few hours to see if there is a pattern of any sort. In the past this has thrown up ISP errors.

I also use the modem's diagnostics to show me the connection statistics.

[Org1 · Accepted solution]

Changed rounters IP to 10.0.0.1 (what my old one was) seems to have fixed the rounter packlet loss but I'm still gettting noticable loss down the line (likely on ISP side).

[Org1]

Welp it's not fixed anymore but a bit different.

It still happens at peak hours. Rounter will get a constant 10%~ PL while down the line (ISP side) only gets .5-3% which is kinda expected for small town WISP.

That 10%~ on the router seems to be the issue and not my ISP.