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Re: NETGEAR device is already registered to another account

Reggietaylor
Guide

NETGEAR device is already registered to another account

I am trying to set up remote access on my iPhone but am unable to because the app pops up saying "

Netgear device is already registered to another account. If I did register it, I don't remember what that info is.

How can I fix this problem?

Model: R6900|Nighthawk AC1900 Smart WiFi Router
Message 1 of 7
FURRYe38
Guru

Re: NETGEAR device is already registered to another account

What NG router are you referring too? 

Please review this:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Registration-and-Un-Registering-products-Hel...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 7
Reggietaylor
Guide

Re: NETGEAR device is already registered to another account

I went through the page you linked to me and it says "No products registered under your profile."

 

Message 3 of 7
Reggietaylor
Guide

Re: NETGEAR device is already registered to another account

Also, I didn't think about this until now but it might be registered to any email I don't have anymore. I used to have an earthlink email address. Then, Spectrum stopped carrying earthlink. Now, I have no access to that email anymore. 

Message 4 of 7
FURRYe38
Guru

Re: NETGEAR device is already registered to another account

What NG router are you referring too? 

 

I recommend you contact NG support:

https://my.netgear.com/support/contact.aspx

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 5 of 7
Reggietaylor
Guide

Re: NETGEAR device is already registered to another account

Netgear AC1900 R6900v2

Message 6 of 7
DexterJB
NETGEAR Moderator

Re: NETGEAR device is already registered to another account

Hi @Reggietaylor, we recommend contacting our customer care team via email at customer.service@netgear.com and provide a detailed description of your concern for them to assist and find a resolution for you.

 

Dexter

NETGEAR Team

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