NIGHTHAWK AX6 AX4300 - Update error

[Shiva3758]

I continue to get an Update Error when I try to update the router. Any suggestions on how to remedy?

MODEL: AX6 AX4300 

MAC IOS     15.16

HARDWARE VERSION.      RAX45

FIRMWARE  V1.0.11.112

[Shiva3758 · Accepted solution]

Thanks for your help. Despite the prompts to update the firmware on the IoS mobile app, the firmware appears to be the latest available version. Appreciate everyone's input. 

[plemans]

what update error do you get? 

Are you using the app or going through the browser? 

Have you tried manually updating? 

How do I manually update the firmware on my NETGEAR router? | Answer | NETGEAR Support

[Shiva3758]

I am using App. I get a screen with image of product with header UPDATE ERROR. Bottom of screen choices are SKIP and TRY AGAIN.

[michaelkenward]

---

@Shiva3758 wrote:
I am using App. I get a screen with image of product with header UPDATE ERROR. Bottom of screen choices are SKIP and TRY AGAIN.

---

Try the manual update that @plemans recommended.

Ir is safer and more reliable than the app.

[Shiva3758]

I tried the manual update. Trying to download the update.

Got this message below.

The IoS APP says there is an update. 

This process says there is not an update.

This is such a confusing process with Netgear.  Thoughts?

Firmware Version Check

No new firmware version available.

[plemans]

What actual version are you on? 

You can compare your current version versus the one on the support site. 

Nighthawk RAX45 | WiFi 6 Router | NETGEAR Support

[michaelkenward]

---

@plemans wrote:

What actual version are you on? 

---

The original message from @Shiva3758  said

HARDWARE VERSION. RAX45

FIRMWARE V1.0.11.112

That seems to be the latest version:

RAX45 Firmware Version 1.0.11.112 | Answer | NETGEAR Support

Not sure what the problem is!

[Shiva3758 · Accepted solution]

Thanks for your help. Despite the prompts to update the firmware on the IoS mobile app, the firmware appears to be the latest available version. Appreciate everyone's input. 

[michaelkenward]

Makes a change. The usual problem is that apps say "firmware up to date" when there is a fresher version available.