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NIGHTHAWK R7000 gaming lag

Striker8881
Aspirant

NIGHTHAWK R7000 gaming lag

hey guys

just needing some help.

im in australia with nbn, speeds of 23Mbps, upload of 3-4 mbps

 

i quite often play fifa on xbox one on a wired connection. we often have guests and family over and if anybody is using the bandwidth to watch movies or youtube, it makes my gaming basically unplayable which gets me frustrated quite often.

Now iv tried QoS upload and download, or one and the other and all i get from that is general problems or slow speeds.

now i feel like some settings could be the problem.

 

This is my first netgear product and iv always been pretty good at sorting these sort of problems, but previously when we had adsl, iv just put it down to our speeds, but with nbn i didnt expect to have these problems.

 

HELP

 

thanks guys

 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 17

Accepted Solutions
JamesGL
Master

Re: NIGHTHAWK R7000 gaming lag

Hi Striker8881,

 

1. What is the firmware version of the router? make sure it is on the latest.

2. Try to perform a factory reset on the device and manually reconfigure.

View solution in original post

Message 16 of 17

All Replies
StephenB
Guru

Re: NIGHTHAWK R7000 gaming lag

It might be useful if you measure latency.

 

For instance if you run a repeated ping test on a PC (ping xxx.xxx.xxx.xxx -n xxx), and then repeat that test while watching a youtube on a different device - looking for changes in the latency (both average and variations).

Message 2 of 17
Striker8881
Aspirant

Re: NIGHTHAWK R7000 gaming lag

i downloaded a repeated ping test on my iphone and the results were a steady 9ms

then i repeated the test while i was playing and lag was happening and times varied from 9-30ms. But most of the pings just said "time" which i figured was the lag happening.

Message 3 of 17
StephenB
Guru

Re: NIGHTHAWK R7000 gaming lag

Can you ping your modem?   If so, that would let you see the router's contribution to the lag. Maybe start with a tracert so you know if the ping path goes beyond the modem itself (it might go to an ISP router and then back to the modem).

 

This might require a setting change on the modem, it possibly is configured to not respond to ping.

Message 4 of 17
netwrks
Master

Re: NIGHTHAWK R7000 gaming lag

Is it a modem, or router / modem combo?

Message 5 of 17
StephenB
Guru

Re: NIGHTHAWK R7000 gaming lag


@netwrks wrote:

Is it a modem, or router / modem combo?


For clarity- you are asking about the ISP-supplied device in front of the R7000, correct?

 

Though if this isn't an R7000, but is a nighthawk gateway we should know that too.

Message 6 of 17
netwrks
Master

Re: NIGHTHAWK R7000 gaming lag

Yes.. ISP device..

Message 7 of 17
Striker8881
Aspirant

Re: NIGHTHAWK R7000 gaming lag

my set up is a Iinet TG-1 modem in bridge mode to a netgear nighthawk AC1900 R700 router

 

sorry im not sure how to ping the modem. sorry Smiley Sad

Message 8 of 17
StephenB
Guru

Re: NIGHTHAWK R7000 gaming lag

Normally the IP address of your modem is 10.1.1.1  - is that the address you use when accessing it's gui locally? http://iihelp.iinet.net.au/sites/iihelp.iinet.net.au/files/TGIINet-1%20User%20Manual%20v1.pdf

 

On a PC you would open CMD and enter ping 10.1.1.1 -n 10000 to ping the modem once a second 10000 times.  Or you can download a tool like pingplotter (which can be set up to ping multiple sites simultaneously, and graph the result).  The "pro" mode is expensive, but there is a free trial.

 

Message 9 of 17
Striker8881
Aspirant

Re: NIGHTHAWK R7000 gaming lag

But as far as I know and iv tried previously, when the TG-1 is in bridge mode I can't access the GUI? And I use the ping tool on 10.1.1.1 and it doesn't read anything?

And I use a mac as our home computer 😂😬
Message 10 of 17
StephenB
Guru

Re: NIGHTHAWK R7000 gaming lag


@Striker8881 wrote:
But as far as I know and iv tried previously, when the TG-1 is in bridge mode I can't access the GUI?

That could be - I didn't see anything about bridge mode in the manual.

 

The puzzle here is figuring out if the router is the cause of the latency problem or if the issue is upstream (for instance the ISP link.)  You could try putting the TG-1 in router mode (keeping everything connected as it is), and then measure the latency I guess.

Message 11 of 17
Striker8881
Aspirant

Re: NIGHTHAWK R7000 gaming lag

sorry i didnt reply till now

 

Yer bridge mode was added late last year.

 

i tried reseting the modem to get test it but i was having troubles getting a connection so i just put it back in bridge mode.

i tried speaking to IInet twice and i got hung up on once and then spoke to someone that had no idea about anything and told me to "disconnect my xbox if its causing connection issues"

So frustrating

 

 

i tried doing a trace route? ( for the first time) to easo.ea.com (which is the ea servers for fifa which i play?)

now im not 100% sure what that means or what its supposed to be so hopefully someone here can tell me.

 

traceroute to easo.ea.com (159.153.234.54) , 5 relative hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 7.618 ms 116.618 ms 119.761 ms
2 150.101.32.66 (150.101.32.66) 37.428 ms 168.453 ms 173.249 ms
3 150.101.33.66 (150.101.33.66) 87.555 ms 185.954 ms 191.532 ms
4 150.101.34.171 (150.101.34.171) 182.879 ms 432.820 ms 440.143 ms
5 150.101.33.176 (150.101.33.176) 799.099 ms 867.740 ms 869.311 ms
6 150.101.40.217 (150.101.40.217) 108.281 ms 190.949 ms 198.699 ms
7 prolexic1-lacp-10g.hkix.net (123.255.91.26) 108.105 ms 390.032 ms 391.530 ms
8 72.52.2.176 (72.52.2.176) 159.211 ms 571.512 ms 577.144 ms
9 72.52.2.183 (72.52.2.183) 104.398 ms 229.580 ms 237.268 ms
10 * * *
11 209.200.184.165 (209.200.184.165) 272.601 ms 1293.185 ms 1315.033 ms !X * * !X *

Message 12 of 17
StephenB
Guru

Re: NIGHTHAWK R7000 gaming lag

FWIW, I am near Boston and when I ping 150.101.32.66 (your first hop past the router) I get pretty consistent ping times of 284-288 ms.  Pinging Australia.gov.au is about 253 ms.


@Striker8881 wrote:

 

i tried doing a trace route? ( for the first time) to easo.ea.com (which is the ea servers for fifa which i play?)

now im not 100% sure what that means or what its supposed to be so hopefully someone here can tell me.

 

traceroute sends out three packets (pings) to each device on the path, and gives you all three times.

 

1 192.168.1.1 (192.168.1.1) 7.618 ms 116.618 ms 119.761 ms

 

means it took ~7 ms for the first ping to reach the router and come back, then ~116 ms for the second ping, and ~119 for the third.   Though the latency overall is larger still  - best case was 272 ms to reach the ea server, the other two were well over a second.  272 ms is about what should be.

 

You do need need a bit careful on interpreting these results - a lot of devices make responding to ping a low-priority request, giving other traffic priority.

 

 

Over 100 ms to reach your router is certaining pointing towards a problem on the connection path to the router (or the router itself).  Is it easy to try a different ethernet cable between the xbox and the router?  You could also try moving the router end of the cable to a different lan port.  

 

 

Message 13 of 17
Striker8881
Aspirant

Re: NIGHTHAWK R7000 gaming lag

thanks for the reply

 

those tests i took were from my mac which is connected via wifi.

my xbox is wired via cat6 cable so i doubt it would be that...

 

the only thing i have doubts about is my modem which for a long time didnt have a bridge mode, and then it was added in with a update. Reviews for the modem werent very good so unless its just not a very good one and causing issues, though on the other hand its not gonna be doing much but giving the data to the nighthawk? 

 

I did a bufferbloat test and got an A for quality and F for bufferbloat. So unless that could be it. im not sure, its beyond my knowledge.

 

Iv tried QoS rules again and yer its still frustrating if anyones on the wifi. Im lost now and not sure where to go from here.

 

Message 14 of 17
Striker8881
Aspirant

Re: NIGHTHAWK R7000 gaming lag

This is the traceroute to the ea servers again. that first hop changes everytime i do it. its often 0.7ms.

 

1 192.168.1.1 (192.168.1.1) 1.853 ms 0.567 ms 0.535 ms
2 lo0.bng2.per4.on.ii.net (150.101.32.66) 9.000 ms 8.864 ms 9.187 ms
3 cr1.per4.on.ii.net (150.101.33.66) 8.219 ms
cr1.per1.on.ii.net (150.101.33.42) 9.136 ms
cr1.per4.on.ii.net (150.101.33.66) 8.345 ms
4 ae17.cr1.adl6.on.ii.net (150.101.33.20) 167.699 ms 167.939 ms
ae17.cr1.adl2.on.ii.net (150.101.33.18) 166.493 ms
5 ae4.br1.syd7.on.ii.net (150.101.33.34) 191.900 ms 190.167 ms
ae16.br1.syd4.on.ii.net (150.101.33.188) 55.876 ms
6 ae0.br1.syd4.on.ii.net (150.101.33.14) 55.593 ms 56.285 ms 62.724 ms
7 prolexic1-lacp-10g.hkix.net (123.255.91.26) 169.872 ms
te0-0-0-0.br1.hkg2.on.ii.net (150.101.33.199) 168.731 ms
prolexic1-lacp-10g.hkix.net (123.255.91.26) 170.057 ms
8 unknown.prolexic.com (72.52.2.184) 184.141 ms 183.813 ms 183.902 ms
9 unknown.prolexic.com (72.52.2.183) 170.158 ms
unknown.prolexic.com (72.52.2.176) 184.155 ms
unknown.prolexic.com (72.52.2.183) 169.830 ms
10 unknown.prolexic.com (72.52.2.183) 170.512 ms * *
11 * * *
12 209.200.184.165 (209.200.184.165) 459.358 ms 404.791 ms 409.555 ms !X
13 * 209.200.184.165 (209.200.184.165) 524.000 ms !X 409.440 ms !X

 

 

 

 

Message 15 of 17
JamesGL
Master

Re: NIGHTHAWK R7000 gaming lag

Hi Striker8881,

 

1. What is the firmware version of the router? make sure it is on the latest.

2. Try to perform a factory reset on the device and manually reconfigure.

Message 16 of 17
JamesGL
Master

Re: NIGHTHAWK R7000 gaming lag

Hi Striker8881,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 17 of 17
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