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NIGHTHAWK R7960P LOOSES INTERNET CONNECTIVITY EVERY 24 HOURS OR LESS, AND WILL NOT UPDATE FROM FIRMW

for the last month since update to FIRMWARE VERSION V1.4.1.50_1.3.10 NIGHTHAWK R7960P LOOSES INTERNET CONNECTIVITY EVERY 24 HOURS OR LESS. Also can't connect to the router through web page or the internet directly connected to the router from computer.  AND WILL NOT UPDATE using downloaded firmware version 4.1.6 from website support page!

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
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Guru

Re: NIGHTHAWK R7960P LOOSES INTERNET CONNECTIVITY EVERY 24 HOURS OR LESS, AND WILL NOT UPDATE FROM F

Have you factory reset the device? (push and hold reset for 7-15 seconds while its powered on)

Anytime there's an issue after a firmware change, thats a reasonable first step. 

also, what notice are you getting when you try to access the gui from the browser? 

have you tried a different browser? many have been having luck using firefox. 

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
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Aspirant

Re: NIGHTHAWK R7960P LOOSES INTERNET CONNECTIVITY EVERY 24 HOURS OR LESS, AND WILL NOT UPDATE FROM F

yes have tried factory reset, no change. There is no notices of any type it just sits there. Been using Chrome and edge

 


@plemans wrote:

Have you factory reset the device? (push and hold reset for 7-15 seconds while its powered on)

Anytime there's an issue after a firmware change, thats a reasonable first step. 

also, what notice are you getting when you try to access the gui from the browser? 

have you tried a different browser? many have been having luck using firefox. 


 

Message 3 of 8
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Guru

Re: NIGHTHAWK R7960P LOOSES INTERNET CONNECTIVITY EVERY 24 HOURS OR LESS, AND WILL NOT UPDATE FROM F

The browser just sits there? Blank? 404 error? 

did you try firefox? 

What are the led's on the router doing? (all of them, blinking/solid/color)

are you able to ping the router? 

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
Message 4 of 8
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Aspirant

Re: NIGHTHAWK R7960P LOOSES INTERNET CONNECTIVITY EVERY 24 HOURS OR LESS, AND WILL NOT UPDATE FROM F


@plemans wrote:

The browser just sits there? Blank? 404 error? 

did you try firefox? 

What are the led's on the router doing? (all of them, blinking/solid/color)

are you able to ping the router? 


I'll have to wait till it happens again to try firefox. It's just the spinning circle, nothing else. Can't ping either. LED are on, and looks normal.

Message 5 of 8
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Guru

Re: NIGHTHAWK R7960P LOOSES INTERNET CONNECTIVITY EVERY 24 HOURS OR LESS, AND WILL NOT UPDATE FROM F

which led? 

All of them? 
color/blinking/solid? 

are you trying to ping it wired/wireless?

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
Message 6 of 8
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Aspirant

Re: NIGHTHAWK R7960P LOOSES INTERNET CONNECTIVITY EVERY 24 HOURS OR LESS, AND WILL NOT UPDATE FROM F


@plemans wrote:

which led? 

All of them? 
color/blinking/solid? 

are you trying to ping it wired/wireless?


all are on that have lines connected. The connected lines blinks, but rate of blink is slow. Wireless lights are on, also blinks slow. Tried ping wired. Tried ping wireless, they time out. Problem should occur sometime in next 10 hours again will check the color of LEDs then.

Message 7 of 8
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Guru

Re: NIGHTHAWK R7960P LOOSES INTERNET CONNECTIVITY EVERY 24 HOURS OR LESS, AND WILL NOT UPDATE FROM F

When its working, are you able to downgrade the firmware? 

CM2000-> Arris AX11000 W31-> GS716v2-> WAX***-AP
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