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Neato D5

Neato D5

I need help getting my Neato Robot attached to my router. It was connected previously and just stopped working. I've worked with Neato for support unsuccessfully. The robot works on a hotspot, so the Neato team has stated it must be related to the router. I have tried several steps to allow the robot through, but can't get anything to work. Please help!

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 1 of 3
JamesGL
Master

Re: Neato D5

Hi andyleyendecke,

 

What is the firmware version of the router?

Does the robot supports 5Ghz?

Have you tried changing channels for 2.4GHz?

 

Message 2 of 3

Re: Neato D5

What is the firmware version of the router? Can't remember off hand, but it wasn't working before and after I updated the firmware

Does the robot supports 5Ghz? It does not

Have you tried changing channels for 2.4GHz? Yes, they recommended channel 11 on the 2.4GHz but that didn't resolve. 

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