Orbi WiFi 7 RBE973
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Need help to manually install firmware

slamam1
Aspirant

Need help to manually install firmware

I tried updating my firmware via a PC browser and it failed.

 

Now the power light is blinking slowliy and the router is not working.

 

I have tried searching the netgear website and community and cannot find a totorial on how to connect a PC to the router in order to install the firmware update.

 

Any help is greatly appreciated!!

Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
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microchip8
Master

Re: Need help to manually install firmware

Message 2 of 7

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microchip8
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Re: Need help to manually install firmware

Message 2 of 7

Re: Need help to manually install firmware

One thing to try before you go down the TFTP road as suggested by @microchip8 :

 

  • Press reset for 30 seconds
  • Keep pressing reset while removing power
  • Keep pressing reset for another 30 seconds while apply power

There's a faint chance that this will get you into "recovery mode" and can then use the conventional method to upgrade the firmware.

 

If that fails, then TFTP it is.

 

 

Message 3 of 7
slamam1
Aspirant

Re: Need help to manually install firmware

Thank you @microchip8 microchip8 and @michaelkenward I have tried holding the power button as @michaelkenward suggested which did not work.

 

I will try the TFTP method and report back.

Message 4 of 7

Re: Need help to manually install firmware

That reset rarely works for a device that has had a real meltdown in the firmware.

Message 5 of 7
slamam1
Aspirant

Re: Need help to manually install firmware

The TFTP method worked for me!

 

THanks @michaelkenward and @microchip8 !

Message 6 of 7

Re: Need help to manually install firmware

Congratulations. Not the easiest move to make.

 

 

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