Net gear app

[Chrisdixon]

So I just tried to log onto the app to check my orbi performance. Had it for over a year and been very impressed. I wanted to logon as the performance of the anti virus does not seem good at the moment.

I am then told to download netgear insight which I have to pay for and then when I try to activate it doesn't work. I work in software and the customer experience of this is terrible. I should just work automatically and also there should be a clear explanation of why I am having to pay for something which I was told was going to be free.

What is going on and any suggestions?

[FURRYe38]

What Orbi model do you have?

Orbi app handles the home model line of Orbi, RBK 20, 30, 40, 50, 750, 850 and 960 series of Orbi systems

InSight app handles the Orbi Pro version of Orbi systems. SXK## systems. 

Netgear has set up a community forum specifically for the Orbi App product. Most of the people who watch that forum are more likely to have experience with Orbi App and know how to work it better than those of us who follow this forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

Netgear has set up a community forum specifically for the Orbi Pro products. Most of the people who watch that forum are more likely to have experience with Orbi Pro and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-Pro-WiFi-for-Small-Business/bd-p/en-business-pro-wifi

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.