Reply

Re: Netgear Night Hawk R7000 firmware bug

JohnLongR
Aspirant

Netgear Night Hawk R7000 firmware bug

I hope Netgear folks visit this site now and then
Spent quite a bit of time trying to decide to back out of todays update Netgear r7000 firmware version v1.0.9.60_10.2.60

After reconfiguring ReadyShare to make it work again, there was one last problem.  The hardware (router) now references.
https://www.routerlogin.net/

This is wrong, the correct address begins with http: and thus the Network Gateway will not connect to the router and causes Windows errors.
I have been using the IP address to initially make the ReadyShare changes, but later discovered NetGear's error.  This is more than a cosmetic mistake.  It is very visible and does not speak well for the software quality assurance for not catching this obvious mistake.

I need no help really from the community.  I created a new shortcut using the correct http://www.routerlogin.net/ address.  Every time I forget to use the shortcut patch I created will irritate me. I would believe that the company would want to fix this mistake.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 24
IrvSp
Master

Re: Netgear Night Hawk R7000 firmware bug

There were complaints before the other way around, HTTPS was NOT being used. Browser's generally do not need the HTTP part, ROUTERLOGIN.NET should work just fine, or use the IP Address?

Message 2 of 24
JohnLongR
Aspirant

Re: Netgear Night Hawk R7000 firmware bug

Hope this helpsHope this helps

I was up late with this problem, so did not take the time to 'show' in picture form the problem.  The problem lies in the firmware.  I appreciate your comment.  What you suggested is what I already did to band-aid the problem.  The problem is in networking, set by the router and can not be changed by me.  Until the firmware is fixed the problem will remain.   All 3 of my computers, 2 WIFI one Ethernet, all show this incorrect URL in the Network Icon as pictured above.

Message 3 of 24
JohnLongR
Aspirant

Re: Netgear Night Hawk R7000 firmware bug

This is what happens.jpg

One more picture.  Here is what happens if you try to connect to the router thru Networking.

 

Message 4 of 24
IrvSp
Master

Re: Netgear Night Hawk R7000 firmware bug

I see what you are saying, but I don't have my R7000 connected so I can't comment.

 

I can only see my DLNA server on my R8000 and that is using HTTP://.

 

I suspect you are not on W10 like I am. Wondering if it is a Windows problem? Is this something new with a f/w upgrade which you said, but what f/w was the screen captures taken with? What one did you go back to to make it correct?

 

At first I thought you were complaining it needed to use HTTPS://, but you didn't state it doesn't work.

 

It wouldn't surprise me the way NG fixes have come out that they were or thought they made the change to HTTPS:// but did so only partially, or as I would suspect with the way they've put out flashes, that it broke.

 

Still in Warranty, contact support.

Message 5 of 24
IrvSp
Master

Re: Netgear Night Hawk R7000 firmware bug

Hmm, you pictures showed? Very ODD, except for a few users here they usually take Moderator action to approve them. Makes me think a moderator did see it and might be looking into this?

Message 6 of 24
schumaku
Guru

Re: Netgear Night Hawk R7000 firmware bug

Unlikely a firmware bug! This reads like a bug in some elderly IE11, fixed in the autumn of 2014 - it happened for example when a JavaScript does call the not uncommon window.open() function. What exact IE11 version is in the play there? Ensure your system is fully patched and up2date.

 

Check with an alternate browser - well possible your router does support https for the admin access, so the UPnP SSDP announced URL is correct.

Message 7 of 24
IrvSp
Master

Re: Netgear Night Hawk R7000 firmware bug

@schumaku, that is not a browser screen. It is a Windows Screen. Not sure what OS you use, but it is probably not W10. W10 unless SMB1 was enabled would not show that. That is because Windows Explorer when looking at the NETWORK (as OP did) will not show the Network shares. I can see the DLNA server on my R8000 which has similar properties. It is not using HTTPS but HTTP. Has nothing to do with browsers.

 

Capture.JPG

Message 8 of 24
schumaku
Guru

Re: Netgear Night Hawk R7000 firmware bug

Nothing to do with SMB1 or whatever.

 

Of course that message is not a Web page, much more it is coming from the IE11 - it's an IE11 JavaScript bug. Use Dr. Google.- plenty of occurences.

 

The screenshot the user showed before is the UPnP SSDP host annoucement, which can include the URL which is called when double click or right click ot show the device Web UI, here e.g. a R9000 which does (oddly) not announce https - but does support it for a longer time - different from the subject R7000:

 

UPnP SSDP Network Devices.PNG

 

And again, not everything that is named UPNP is DLNA, It's not about the DLNA server annoucement (there might be a "Connect to device" - which can be any protocol, read http or https, sometims even with a port)  - it's about the Network Infrastructure or Network Devices annoucment.

Message 9 of 24
IrvSp
Master

Re: Netgear Night Hawk R7000 firmware bug

@schumaku,

 

Yes, it does have to do with SMB1 but on W10 you can not see the router but only the Media Servers.

 

So if it is IE related, when then don't I see the same HTTPS link? I have IE installed.

Message 10 of 24
intender
Guide

Re: Netgear Night Hawk R7000 firmware bug

I can confirm this issue on my r7000.  Going through network connections in the control panel, and trying to open it through explorer as a network location.  I have all my devices set to connect directly through the IP, so didnt initially notice this problem until I tried to connect with a system I just setup a few nights ago.  Fully updated windows 10. 

 

And if I click skip in the box that pops up I get another window that says explorer.exe with a large red X.  It has the following text. 

 

Windows cannot find ".  Make sure you typed the name correctly, and then try again. 

 

Message 11 of 24
schumaku
Guru

Re: Netgear Night Hawk R7000 firmware bug


@IrvSp wrote:

@schumaku,

 

Yes, it does have to do with SMB1 but on W10 you can not see the router but only the Media Servers.


The issue @JohnLongR has shown - including what is shown in the screenshot - describes the UPnP SSDP discovered Storage Device, which _is_ obviously visible, and does show the https://www.routerlogin.net/ device access URL.

And again, this is yet another section (probably optional, not visible by default) than the Media Server.

 

@IrvSp wrote:

@schumaku,

 

So if it is IE related, when then don't I see the same HTTPS link? I have IE installed.

Can you see the Network Devices section along with the Media Server and the PC/Computer sections?

 

UPnP SSDP Network Devices with ReadyShare.PNG

 

Now the point is that Netgear is - the wonders of consistency - having changed the device access URL in the UPnP SSDP device discovery information from http to https on very few router models, probably done along the change of enabling the local LAN https access. While others (like your R8000 or my R9000) still have http. Now how the URL does come to the user's IE is irrelevant - even if you would type it in by hand or follow a link on a Web page, if that specific IE11 build does get the JavaScript window.open() function and does fail badly. Both our Windows 10 based IE11 is most likely up2date, that's why we don't experience this IE11 from autumn 2014 issue.

 


 

Message 12 of 24
schumaku
Guru

Re: Netgear Night Hawk R7000 firmware bug


@intender wrote:

I can confirm this issue on my r7000.  


Hm, when I'm looking at the OP's screenshots it looks indeed like Windows 10, too.

"1 Interrupted Action
An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem.Error 0x80004002: no such interface supported"


This might be caused by other conditions, e.g. if calling IE11 or some links from a COM object - that's what is happening in the background.

Can you access the R7000 by using https://www.routerlogin.net/ URL diect in the IE11 browser? I bet this will work - so again the suspect COM object protection.

 

An fancy download manager installed on your Windows 10 system?

Is there any **** Internet "Security" software installed beyond the already excellent Windows 10 Defender/Security Center?

 

What happens of you change the default browser for a test to say Edge, Chrome, or Firefox, and retry?

Still, I don't think this is a Netgear R7000 bug for once - just what Windows does make of it in combination with IE11 is borked.

Message 13 of 24
IrvSp
Master

Re: Netgear Night Hawk R7000 firmware bug


@schumaku wrote:

Can you see the Network Devices section along with the Media Server and the PC/Computer sections?

 

Well, its complicated for me. I usually DO NOT use SMB1 but my wife's PC is so it is easier for her to access shares. With it running on her W10 PC (same versions as mine, V1809 with all the latest MS pushed fixes) she can see the shares but not the Router as a NETWORK DEVICE.

 

Here is what I see in NETWORK without SMB 1 running:

 

Capture.JPG

 

Note I can see HER PC but not mine and NO NETWORK DEVICES.

 

Now I enabled SMB 1 and rebooted:

 

Capture1.JPG

Note the change, I can now see the router's share and my PC as well. Still not NETWORK DEVICE.

 

I've NOT set UPnP on in the router. Did that:

 

Capture2.JPG

 

I can NOW see the NETWORK DEVICE but the icon is wrong/missing. The properties still show HTTP:// though.

 

I don't know what is going on... I've got some Phantom devices showing all the time. They come and go, and I've turned off services that usually cause this according to Goggle searches. Actually it seems that it is Windows Connect Now, and somehow it got set to MANUAL and something did turn it on. Stopped it and those devices are gone... Still have no icon for the router though.

 

Message 14 of 24
schumaku
Guru

Re: Netgear Night Hawk R7000 firmware bug


@IrvSp wrote:

Well, its complicated for me.  


Not at all, you do it great! Just forget the SMB1 thingie in this context - we talk about UPnP SSDP (Multicast) based discovery, not the darned NetBIOS stuff still required to make the ReadySHARE visible, as you managed to proof, too.

 

@IrvSp wrote:

I've NOT set UPnP on in the router. Did that:

... 

I can NOW see the NETWORK DEVICE but the icon is wrong/missing. The properties still show HTTP:// though. 

A question of time, router and Windows reboot, ... who knows, or the absent icon is a Netgear standard firmware feature for your router and firmware version. Did not had an icon for a longer time for the R9000 btw.

 

Vaguely remember we did (with another here unnamed vendor) some tests in the past with adding the https management URL ... and struggled on these and similar browser compatibility issues - reverted for a http link. Might have to read some history in the bug tracker. 

 

Message 15 of 24
JohnLongR
Aspirant

Re: Netgear Night Hawk R7000 firmware bug

Well this discussion has really digressed.  I read every reply, and want to address one that makes sense.  There was much discussion on IE 11, but I would like to make one thing clear.  The screen shot I posted is from Explorer.exe in Windows 10 on 3 computers that began with the firmware update.  I did not want to polute the discussion with mirads of screen shots, but here is one to answer the question on other browsers.  The error is different but still does not connect to the router. Pictured below is the address entered into Edge.

WithEdge.jpg

Now I hope that puts to rest on where the problem is.  All browsers work with http://www.routerlogin.net but NOT with https:  The router does not answer the call except with HTTP:

 

One last comment, I only run Windows 10, and yes all patches and updates are applied to the OS

 

Hopes this helps to redirect the discussion to what I believe is that the router is not broke, but the reference the router places in the Explorer Network breaks the connection.

Message 16 of 24
JohnLongR
Aspirant

Re: Netgear Night Hawk R7000 firmware bug

I forgot to mention that I turned off all firewalls and antivirus protection so as to keep this discussion on track.  The error is in the URL to the router whereby it ignores HTTPS"

Message 17 of 24
intender
Guide

Re: Netgear Night Hawk R7000 firmware bug

again I can confirm everything that JohnLongR has said.  The problem is not with Iexplorer.  That process is not running or being called to run.  What does pop up are windows  for process explorer.exe.  Directly copying the https link into any browser will cause a dead link error.  remove the s and make it http and the websites load. 

also copying https://www.routerlogin.net/ directly into file explorer should bring up the router login, but that also fails with an error that is this time coming from file explorer that states

 

"windows can't find 'https://www.routerlogin.net/'.  check the spelling and try again. 

 

Remove the s from htttps and the router login page loads.  The problem is clearly the firmware.  absolutely nothing changed across 4 different pc's, 2 macs and multiple mobile devices that should effect any of this.  However I did update the firmware. 

 

Also just to add some more clarity.  when viewing file explorer, under network I see my r7000 in 2 different locations.  One of those is under media devices, the other is under network infrastructure as a gateway.  Right clicking on the media device and selecting view device webpage works as expected and loads the page.  However it is calling for the website as www.routerlogin.net withholding the http or https all together.  Following the same procedure as before on the gateway, gives the same previous errors as it attemps to link to htttps. 

 

Message 18 of 24
IrvSp
Master

Re: Netgear Night Hawk R7000 firmware bug

@intender,

 

 

@schumaku is saying it is internal processing, probably on the IE engine Windows Explorer is probably using that is causing the bad link. It isn't happening in the R8000 or R9000. Why? I'm not sure...

 

In Windows Explorer you would see 2 R7000's, one is the actual Network Device, the other is the Media Server. It has a 'film' and a 'musical note' on the right top. That is because you probably have the DLNA enabled.

Message 19 of 24
intender
Guide

Re: Netgear Night Hawk R7000 firmware bug

You are correct about having dlna enabled.  It wasnt showing up yesterday, so enabled dlna and I put some music and a movie on a thumb drive and plugged it into my router just to test if it would load the page or not.  I normally have all my dlna handled by my NAS, and havnt used that feature in a while on the router.

 

Also if it was an issue with only Internet explorer, then typing the https link directly into any other browser should work, but it doesnt.  I dont have internet explorer set as my default, I use firefox as my default, but also use chrome.  typing the https link goes to a dead page, but http, or just www.routerlogin.net will open the page correctly in any browser. 

 

Also prior to the firmware patch my gateway would show an icon of a network device, now it just shows a blank sheet of paper with the corner folded down. 

Message 20 of 24
IrvSp
Master

Re: Netgear Night Hawk R7000 firmware bug


@intender wrote:

You are correct about having dlna enabled.  It wasnt showing up yesterday, so enabled dlna and I put some music and a movie on a thumb drive and plugged it into my router just to test if it would load the page or not.  I normally have all my dlna handled by my NAS, and havnt used that feature in a while on the router.

 

Also if it was an issue with only Internet explorer, then typing the https link directly into any other browser should work, but it doesnt.  I dont have internet explorer set as my default, I use firefox as my default, but also use chrome.  typing the https link goes to a dead page, but http, or just www.routerlogin.net will open the page correctly in any browser. 

 

Also prior to the firmware patch my gateway would show an icon of a network device, now it just shows a blank sheet of paper with the corner folded down. 


Well the problem is HTTPS is wrong, the router will not take HTTPS, you have the correct URL part, just you can't use Secure. You have to use HTTP://. That is the 'error'. 

 

As for it being an IE error, well, in Windows you really can't REMOVE Internet Explorer. Many native MS apps use that as an engine to display things. It is possibly that engine code and Java are the root cause?

 

Basically your are seeing a bad URL, but the root question is why?

Message 21 of 24
schumaku
Guru

Re: Netgear Night Hawk R7000 firmware bug

Well, in Q4/2018 one should expect that the https access would be available on a mdern router. So either the Https is not implemented (plus some additional oddities) or its simply broken. I guess it's broken, otherwise it would not make any sense to change the UPnP SSDP service announcement link to Https. But then again, the number of issues with consumer device firmware here is beyond all odds.
Message 22 of 24
KRob130
Aspirant

Re: Netgear Night Hawk R7000 firmware bug

R7000 fw v1.0.9.60   

THERE IS DEFINITELY SOME MAJOR PROBLEMS WITH THIS FIRMWARE VERSION!!!

 

After my R7000 (auto) installed the latest firmware I began having a lot of intermittent wireless networking problems where devices will randomly lose internet connectivity and/or drop connection to the wireless network.  Devices include a Samsung TV, Apple 4k TV, a MacBook Air, a Dell Inspiron laptop, 3 Amazon Echos, an Amazon Fire TV, and my Samsung Galaxy S8+ phone. Tonight I finally downloaded and installed the previous firmware v1.0.9.42. 

PROBLEMS with all of my devices have not recurred.  

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 23 of 24
IrvSp
Master

Re: Netgear Night Hawk R7000 firmware bug

Not disputing the f/w might have problems. However if you were able to restore the prior f/w and have no problems, the question then becomes did you RESET the router to wipe out all settings and re-enter them manually when you did load the newest? Unfortunately, sometimes that is the best thing to do. Sometimes it is needed. I assume you didn't do that when backleveling either. That is why it might be working? NG can mess up the settings possibly when they do an upgrade, and that can lead to many different problems.

Message 24 of 24
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