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Netgear Nighthawk AC1750 issue with connection to modem being lost

khpowers
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Netgear Nighthawk AC1750 issue with connection to modem being lost

My router routinely loses connection with our Arris modem. The problem is usually resolved by powering off the router for a few minutes and then turning it back on. This is an annoyance, though. Any advice or similar experience out there? Thanks!

 

Message 1 of 4
plemans
Guru

Re: Netgear Nighthawk AC1750 issue with connection to modem being lost

What model arris modem is it? 

What model router is it? (hint, ac1750 is a speed)

what firmware is on the router? 

how frequently does it happen? 

Do all devices drop? or just wireless or wired? 

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
Message 2 of 4
jcbrooks24
Aspirant

Re: Netgear Nighthawk AC1750 issue with connection to modem being lost

I am having the same issue, its been happening since i updated tothe latest firmware last week. 

I have a Motorola E31U2V1 modem supplied by Spectrum

Nighthawk AC1750 R6400v2 Router

firmware version v1.0.4.106

I am power cycling daily (sometimes 2x/day)

I dont have any wored devices, however my Spectrum app shows that my modem is connected.  All wireless devices drop.

 

I find it coincidental that the issues began the day i upgraded firmware on the router, but Netgear wont allow my to contact support without paying for it.  

 

Thanks for the help!

Model: R6400|AC1750 Smart WiFi Router
Message 3 of 4
plemans
Guru

Re: Netgear Nighthawk AC1750 issue with connection to modem being lost

@jcbrooks24 did you try a factory reset? 

Try that and if it doesn't help, please start your own thread so your details don't get confused with the OP's. 

Current Setup: CM2000-> SXK30-> GS716v2-> Arris W31 x2-> Pi-hole->
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