Netgear Nighthawk AC1750 issue with connection to modem being lost

[khpowers]

My router routinely loses connection with our Arris modem. The problem is usually resolved by powering off the router for a few minutes and then turning it back on. This is an annoyance, though. Any advice or similar experience out there? Thanks!

[plemans]

What model arris modem is it? 

What model router is it? (hint, ac1750 is a speed)

what firmware is on the router? 

how frequently does it happen? 

Do all devices drop? or just wireless or wired? 

[jcbrooks24]

I am having the same issue, its been happening since i updated tothe latest firmware last week. 

I have a Motorola E31U2V1 modem supplied by Spectrum

Nighthawk AC1750 R6400v2 Router

firmware version v1.0.4.106

I am power cycling daily (sometimes 2x/day)

I dont have any wored devices, however my Spectrum app shows that my modem is connected.  All wireless devices drop.

I find it coincidental that the issues began the day i upgraded firmware on the router, but Netgear wont allow my to contact support without paying for it.  

Thanks for the help!

[plemans]

@jcbrooks24 did you try a factory reset? 

Try that and if it doesn't help, please start your own thread so your details don't get confused with the OP's.