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Re: Netgear Nighthawk R6700 Latest Firmware Issues

kaladin_syl
Aspirant

Netgear Nighthawk R6700 Latest Firmware Issues

Yesterday I upgraded the router to the latest firmware available online (R6700-V1.0.2.16_10.0.57). There was an internet outage in our neighborhood. When service finally returned the 5ghz band didn't come online for an hour. A spectrum tech told us that over the past week they have had several complaints about the nighthawk 3 antenna router having 5ghz band issues. The issue Spectrum had received was exactly what we witnessed: that the 5ghz band took about an hour to appear on any device while the 2.4ghz band was visible and had an internet connection.

 

I don't know who to advise other than the forum... how do we advise Netgear about potential firmware issues.

Message 1 of 4

Re: Netgear Nighthawk R6700 Latest Firmware Issues


@kaladin_syl wrote:

A spectrum tech told us that over the past week they have had several complaints about the nighthawk 3 antenna router having 5ghz band issues.

 

 


Ah, the old excuse. "We don't have a clue, let's blame the router". ISPs love that one.

 

Internet outages can upset a perfectly behaved network. When the connection comes back on, things get confused, not least ISP tech people.

 

Be sure to restart your network in this sequence:

  • Turn off and unplug modem.
  • Turn off router and computers.
  • Plug in and turn on modem. Wait 2 minutes for it to connect.
  • Turn on the router and wait 2 minutes for it to connect.
  • Turn on computers and rest of network.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 4
r6700v1
Apprentice

Re: Netgear Nighthawk R6700 Latest Firmware Issues

I have had this firmware version running since September and its been the best version so far. Previous versions would freeze and need a reboot about every two weeks or so, presumably because of a memory leak. I don't remember rebooting this version. They did remove some features in the last two versions, but I didn't use any of them.

Message 3 of 4
kaladin_syl
Aspirant

Re: Netgear Nighthawk R6700 Latest Firmware Issues

That the ISPs blame user's equipment is a fare statement. And thank you for sharing the post-outage boot sequence. I have no doubt that will be useful.

 

In the previous firmware versions I used to have to reboot the routers about twice a week too. I'm glad that seems to have been resolved.

 

My concern was that other Spectrum customers had similar issues to mine. If we assume that the tech wasn't lying about the emails (the tech also called a colleague to confirm the emails were about the 3 antenna nighthawk routers), then there is something troubling about what I experienced. The 5ghz band wasn't visible to devices even though the router web page said everything was fine and despite that the 2.4ghz band was visible and had a viable connection to the internet. The 5ghz band eventually came online... after about an hour. And that was exactly what the Spectrum tech said other customers had complained about.

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