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Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Greetings,

Flashing FW is not a big deal if done responsibly and on your terms.

 

Make a back up of your .cfg current FW.

 

We have already seen posts from the mods recommending that the router be restarted before flashing to 1.0.11.

 

Perform a manual flash, from a machine connected directly via ethernet.  Perform set up and test stability.

 

If you aren't happy, reflash to the old version and apply your back up.  The entire process will take less than 10 min even if you decide to go back. 

 

Common mistakes:  Using the Nighthawk app, Genie, auto-check and update, automatic update and/or flashing over wireless.  Also applying a saved .cfg from a older FW version on a new one (not recommended).  Perform manually and on your terms.  Will be great if they have finally fixed the ability to edit the names of attached devices, but I won't hold my breath until I see it. 

 

    

~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.68 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.84

Message 101 of 142
MaxSteele
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

When they say that the router should be "restarted" - is that reset to factory defaults, or just turning it off and back on before flashing?

Message 102 of 142

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I would just start with a greceful restart using the reboot button which you will see if you log nto the GUI and select the advanced tab.

 

If you notice any funny behavior after the flash, you can reset and see if this resolves.  

~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.68 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.84

Message 103 of 142
Eaacraig
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I just installed V1.0.11.100_10.2.100. I haven't noticed any problems but I also haven't noticed any increase in speed. I am going to install R7000-V1.0.9.42_10.2.44 to see if I can get a speed increase the next time my wife doesn't need the internet.

Model: R7000|AC1900 Smart WIFI Router
Message 104 of 142
MaxSteele
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I took the chance and upgrade my firmware to V1.0.11.100_10.2.100 .

 

I have my full gig bandwidth again!  Looks like Netgear got this one right.

Message 105 of 142
DarinSpence
Guide

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

  1. Great Post @dcrowmik, my download speeds improved after downgrading the firmware, but degraded over the course of the next 2 hours until I had to reboot the Nighthawk.  Here are my notes FYI:
  2. Downgraded the firmware.
    From: V1.0.11.100_10.2.100
    To: V1.0.7.12_1.2.5 (download)
  3. Note:  In the tests below I had only 1 devide connected to the Cable Modem's 5G Wifi, and then the Nighthawk's 5G Wifi
  4. I connected to the Cable Modem's 5G Wireless, I get 313Mbps down and 12Mbps up
  5. I connected to the Nighhawk's 5G (UPnP and QoS were disabled by default

Results from the Nighthawk's 5G Wifi

  1. 1st SpeedTest:  62Mbps down, and 10Mbps up
  2. 2nd SpeedTest 200Mbps down, and 10Mbps up
  3. 3rd SpeedTest: 306Mbps down, and 11Mbps up
  4. 4th SpeedTest:  263Mbps down and 10Mbps up
  5. 5th SpeedTest: 280Mbps down and 10Mbps up
  6. 6th SpeedTest: 280Mbps down and 10Mbps up
  7. 7th SpeedTest: 220Mbps down and 10Mbps up
  8. 8th SpeedTest:  162Mbps down, and 10Mbps up
  9. 9th SpeedTest:  263Mbps down and 10Mbps up
  10. 10th SpeedTest:  253Mbps down and 12Mbps up

Downgrading the firmware improved my download speeds, but the Nighthawk (which is connected via ethernet to the cable modem) is still not performing at the consisten 300Mbps+ that I get from the Cable Modem's 5G Wifi.

 

45 minutes later...

I was down to getting 160Mbps down, and 10Mbps up15 minutes later I was getting only 62Mbps down, and 10Mbps up.  I'll watch it a little while longer to see if it comes back up before rebooting.

 

Rebooting seems to get me decent performance for about 2 hours, by the 3rd hour, I'm rebooting.

 

I've had this router for 4 years, so I'm disappointed, but I think I have no choice but to buy a new router.  Any recommendations for a wireless router that can handle a 300Mbps connection?

Message 106 of 142
farbod
Star

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I have been having this problem with my router since the V1.0.9.42_10.2.44 firmware upgrade.  I was upgrading, testing and doing everything in my power to fix the download and upload problem… since then without any luck until I decided to upgrade to the latest version V1.0.11.100_10.2.100.  I followed the Netgear instruction in order to do so, step by step.  To my regret, finally I gave up since the new firmware got my router Bricked and I could not neither get it back to work nor downgrade to the oldest firmware version.  I have been contacting Netgear support team since this V1.0.9.42_10.2.44 version. I was unable to get any concrete answer or any helpful suggestion. Therefore, after my router became unstable and finally broke down (after the latest upgrate attempt), I decided to put it in the garbage and forget about Netgear forever.  I had been using the Netgear products for ages… NOT ANY MORE :-( 

P. s. Do not waste your time to address the problem... Netgear does not care.  The just want us to purchase a new product.  I did purchase a new router ... of course not from them.  Good luck guys

Message 107 of 142
DarinSpence
Guide

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I am now achieving 300 to 331Mbps Down and 10-12Mbps Up across my 300Mbps cable modem connectionon the Nighthawk's 5G connection (speed test results from my ISP, https://speedtest.tds.net/).

 

Here's what I did:

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NG-R7000-Firmware-1-0-10-90/m-p/1897120#M155...

Model: R7000|AC1900 Smart WIFI Router
Message 108 of 142
hurdacoda
Tutor

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Upgraded to firmware V1.0.11.100_10.2.100 did NOT solve problem for me.  If I plug PC directly into broadband modem I get 600-900Mbps.  With the router I get around 200Mbps.

 

Model: R7000|AC1900 Smart WIFI Router
Message 109 of 142
MujjaNet
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

You'll need to stay on the older firmware to get the full speeds.

 

I've been using V1.0.7.12 for several months now, as recommended in the OP, without any issues.

Message 110 of 142
DA-CA
Tutor

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I previously had my internet speed cut in half using a newer version of firmware.  I had performed the down grade to the below version several months ago, but now the internet speed is cut in half again

 

I am running the following and having the following issue

R7000 — Nighthawk AC1900 Smart WiFi Dual Band Gigabit Router

Hardware Version            R7000

Firmware Version            V1.0.9.42_10.2.44

Download speed:

 - Modem direct to computer via ethernet cable = 226.6 Mbps

 - Modem direct to router and then router direct to computer via ethernet cables = 93 Mbps

Upload speed: ~11 Mbps with either method

Modem is Motorola Surfboard SBG6580

I have powered cycle both computer, router, and modem allowing a minimum of 5 minutes of complete power off.

Model: R7000|AC1900 Smart WIFI Router
Message 111 of 142
MagicKitty
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Login to your router from a computer and somewhere there is settings for QoS (Quality of Service). We have a different version, but this setting was on and set at 300 Down and 30 Up. But we were only getting maybe 150 Down. My husband found the setting and switched it off and now we are getting over 300. I don’t know if this will work for you. But we just found it.
Message 112 of 142
DA-CA
Tutor

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

That works - thanks

Message 113 of 142
RichBrown489
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Downgraded Firmware to v1.07.12_1.2.5 and this did not fix my slow speeds with my wired or wireless conncetions

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 114 of 142
Adamantium420
Initiate

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

This is gold!!! Thanks, Worked for me! I updated firmware when I randomly signed into router one day not even thinking of potential risk!! Sure as **bleep** within a few days I noticed my slow speeds, couldnt for the life of me figure out why, on and off the phone with ISP and determined it wasnt them, but my router!! Then I remembered the upgrade, did a google search and wahlah!!! All I did was factory reset, download the 1.07.02  and let it reboot itself, reset again on the back of the router, and re entered my settings and everything was back to normal!! My only issue im having now is I have 1gig internet, im only pulling 850mbps on speed tests from hard wired pc, is the r7000 capable of delivering the full 1gig? Should I contune to try to work for the full gig speeds?  OP thank you very much, you saved me like 400 I was gonna go out an grab a new router today if this didnt work!!! I owe u a beer!!

Message 115 of 142
sktn77a
Virtuoso

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I don't think this is a case of one firmware version (an old one) is faster than a different version (a newer one). I've never had the download speed issues with my R7000s and I been running them at 5 different locations for years. I never updated the firmware beyond V1.0.9.42_10.2.44, not because of performance problems but because I simply did not like the "user interface and operational" improvements (?!) netgear made with subsequent updates. I think there's something else going on with the hundred or so people that are having these problems that thousands upon thousands of other Netgear R7000 users don't have (ISP incompatibility, router settings, handshaking requirements, etc, etc).

Netgear support (technical, customer, warranty, or other) is the worst! If something goes wrong you're on your own! I'll update to TP-Link, Lynksys, Asus, or some other brand when these R7000s die but for the present time, they're working fine for me with Spectrum, RCN, AT&T and Shentel.

Keith

(2xWNR2000, 3xWNCE2001, FWAG114, FS116, GS116, 6xR7000, EX7000)
Message 116 of 142
Nfelix744
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I normally have AT&T internet with 18mbps. I bought the R7000 router. I checked my speed and it was 10mbps and after the R7000 installed, it’s went up to 17mbps. Can anyone help how to boost it up?
Model: R7000|AC1900 Smart WIFI Router
Message 117 of 142
QuantusGear
Initiate

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Here's another possible solution:

I also had the issue of slow internet speed. I disabled QoS and still the same issue.

I have a 300Mbps Fibre but while plugged into the router I was only getting around 150mbps.

Finally what solved it was to disable the Blocked Sites setting. I used that to block some sites. I can consistently reproduce the issue by turning on or off this setting.

Hope this adds to the possible solutions for this annoying problem.

Model: R7000|AC1900 Smart WIFI Router
Message 118 of 142
airgraber611
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

It is now almost 2021, do I still need to revert firmware to pre-v1.09.xx firmware? Surely someone has updated the firmware to bypass this issue. Any feedback will be appreciated and welcomed for I am dealing with this issue now 11/24/2020. 

 

Thanks

Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0
Message 119 of 142
koffertje
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I also still have this problem. It is just weird that the company does not have a firmware fix for this problem.

Downgrade in firmware does not sound good either. Because of all the security stuff lately.
Message 120 of 142
koffertje
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Ok. it somehow fixed it self

im using firmware V1.0.11.110_10.2.100

i did a speedtest on the router page

'install > QoS > speedtest

 

and now my internet connection is up to speed.

very strange. but it seems to be ok now

Message 121 of 142
berilopassos
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

I hired 400mbps, but my R7000 only provides 250mbps using the 5.0ghz network. I updated the firmware to the latest version 1.0.11.116_10.2.100 and restored it to factory settings. For 1h the router delivered me with a speed of 380mbps, then returned to work with a low speed of 250mbps. I also noticed that the 2.4ghz network was terrible with a speed of 10mbps. Has anyone managed to resolve the Wi-Fi speed on the R7000? Will I be forced to buy another router?
Message 122 of 142
koffertje
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED




Hello.
What I did to get up to speed was add the upload and download speed manual. But I can't remind me now where in the settings it is.
If I use automatic it also cut my download speed in half.

So by adding your speeds manually should fix it for now

edit:
Should be here. install > QoS > speedtest
But instead of doing a speedtest. Just add your speed from your provider there manually
Message 123 of 142
berilopassos
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Dear, In QoS did you select Advance QoS or Dynamic QoS?
Message 124 of 142
koffertje
Aspirant

Re: Netgear R7000 Slow Internet Speed - Our Fix - SOLVED

Basic.
Check my screenshot. It is in Dutch be should me almost the same in other languages I guess
Message 125 of 142
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