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ScribbleNerd's avatar
ScribbleNerd
Initiate
Nov 23, 2020

Netgear R7000 Web Interface Not Loading

I've had a Netgear R7000 router for a while, and I've only started having this issue recently.

 

Whenever I try to access the web interface, it just sits there loading forever. If I restart the router, then the interface works for maybe an hour or two and then stops responding again. I'm connected directly through ethernet to the router's built in switch.

 

If I try going to routerlogin.com or routerlogin.net, it redirects me to this page.

 

This happens for any device I try it on.

2 Replies

  • antinode's avatar
    antinode
    Guru
    Nov 23, 2020

    > Model: R7000|AC1900 Smart WIFI Router

     

       Firmware version?  Connected to what?

     

    > Whenever I try to access the web interface, [...]

     

       "access" how?  From what?  Connected how?  Which browser?  URL?

     

    > If I try going to routerlogin.com or routerlogin.net, it redirects me
    > [...]

     

       That's usually a DNS problem; not fatal if the router's LAN IP
    address works.

     

          https://community.netgear.com/t5/x/x/m-p/1365830


       Briefly, the idea is that "[www.]routerlogin.net" (or ".com") should
    point to your own router, but that's true only if you use your own
    router for DNS name resolution.  (Or, if the Netgear router can
    intercept your DNS queries.)  Regardless, you should be able to get to
    the thing using its (LAN) IP address, if you can determine (or guess)
    that.  Normally, that would be something like "192.168.1.1" (for a plain
    router) or "192.168.0.1" (for a modem+router), but it could be
    different.  ("10.0.0.1" is a typical alternate, for example.)

     

       A new complication arises if your web browser uses "DNS over HTTPS"
    (and some real-world DNS server directly).  In that case, those
    "routerlogin" names will typically take you to that misleading/useless
    Netgear error page.  Specifying the IP address (instead of a
    "routerlogin" name) should work, but there are some exotic cases where
    you might need to disable "DNS over HTTPS" in your browser.

    • ScribbleNerd's avatar
      ScribbleNerd
      Initiate
      Nov 23, 2020

      I'm not sure what the firmware model is and it's hard to check because I have to restart the router to find out, but last time i did that and went to the interface was about a week ago and it said it was fully up to date.

       

       

       

      I'm accessing it through it's ip (192.168.1.1) and it doesn't respond on any browser on any device