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Netgear Router 6700 Serial Number already registered

TiaH
Aspirant

Netgear Router 6700 Serial Number already registered

I recently had to reload all the programs on my computer.  I, also, had to load a new security program (Avast).  When a scan was done on my computer, it tells me that my router login is too weak and needs to be changed.  When I logged in to my netgear account, it shows no products registered AND when I try to add my router, I'm told that that serial number was previously registered by a representative.  I purchased this brand new a little over 2 years ago.  I haven't had any problems til today.  How do I fix this??

Message 1 of 6
JamesGL
Master

Re: Netgear Router 6700 Serial Number already registered

Hi TiaH,

 

Please call support team to verify the product registration.

Message 2 of 6
rlmva5721
Aspirant

Re: Netgear Router 6700 Serial Number already registered

I'm having the same problem. Just bought mine 2 months ago. No response from support! I emailed them a week ago.
Message 3 of 6
JamesGL
Master

Re: Netgear Router 6700 Serial Number already registered

Hi rlmva5721,

 

I believe your email is now being catered.

Message 4 of 6
TiaH
Aspirant

Re: Netgear Router 6700 Serial Number already registered

Where do I find a # to call support?

Message 5 of 6
JamesGL
Master

Re: Netgear Router 6700 Serial Number already registered

Hi TiaH,

 

Please dial 1-408-638-4327.

Message 6 of 6
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