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Netgear X4S R7800 and Ring Doorbell 2 issues

jasyn
Aspirant

Netgear X4S R7800 and Ring Doorbell 2 issues

Does anyone have a ring doorbell 2 with a Netgear x4s where the video recording stutters? On my ASUS router I never had this issue. I'm working with Ring to see if it's a defect of the model, but now I'm leaning towards the router. The device is setup on 2.4GHz only & in guest mode with no allowance to communicate with other devices. I've already tried moving back 1 firmware version and that didn't solve the issue. QOS disabled.

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 1 of 24
FURRYe38
Guru

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

Try disabling BeamForming and MIMO.

Try setting manual channel 1, 6 or 11 on 2.4Ghz.

Try setting WPA2 and AES only. 

 

I is this door bell device a 2.4Ghz wireless device? 

Are you viewing the streaming video on the LAN side of the router? 

How are you viewing the video? Browser? Disable any PC security software on the PC. Be sure no other applications are running in the back ground which could slow PC down. 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 2 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues


@FURRYe38wrote:

Try disabling BeamForming and MIMO.

Try setting manual channel 1, 6 or 11 on 2.4Ghz.

Try setting WPA2 and AES only. 

 

I is this door bell device a 2.4Ghz wireless device? 

Are you viewing the streaming video on the LAN side of the router? 

How are you viewing the video? Browser? Disable any PC security software on the PC. Be sure no other applications are running in the back ground which could slow PC down. 


I'll give those troubleshooting steps a shot & report back. Kind of sad if Beamforming and MIMO needs to be turned off for it to function.

 

I is this door bell device a 2.4Ghz wireless device? It's only a 2.4Ghz device.

Are you viewing the streaming video on the LAN side of the router? The videos are being viewed LAN side on my phone, computer, and also outside at work & LTE.

How are you viewing the video? Browser? Disable any PC security software on the PC. Be sure no other applications are running in the back ground which could slow PC down. Not relevant.

 

Message 3 of 24
FURRYe38
Guru

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

ALso try wired LAN PC for viewing as well. 

 

I have 3 cameras connected when I had my R7800 connected. No issues. Some devices don't work well with Beamforming or MIMO. 

To use MIMO correctly, you have to have client devices that support MIMO. Otherwise, not needed. 

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 4 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues


@FURRYe38wrote:

ALso try wired LAN PC for viewing as well. 

 

I have 3 cameras connected when I had my R7800 connected. No issues. Some devices don't work well with Beamforming or MIMO. 

To use MIMO correctly, you have to have client devices that support MIMO. Otherwise, not needed. 

 


My PC is on LAN, while all other devices are 2.4Ghz or 5Ghz (phones, laptop). Thanks for the knowledge. I'll give it a shot tonight & post back.

Message 5 of 24
FURRYe38
Guru

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

Smiley Wink

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 6 of 24
duckware
Prodigy

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

I have ten Ring devices installed, all using various Netgear routers (duckware.com/ring) -- all work fine.

 

I wonder if the new router is using a different channel than the old router?  Interferrence with neighbors?

 

Try manually setting 2.4 GHz channel.  You should only select 1, 6, or 11.  Then, test each channel and use which one works best -- or use WiFiAnalyzer (open-source) phone app to try to find least used / best channel.

 

 

Message 7 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues


@duckwarewrote:

I have ten Ring devices installed, all using various Netgear routers (duckware.com/ring) -- all work fine.

 

I wonder if the new router is using a different channel than the old router?  Interferrence with neighbors?

 

Try manually setting 2.4 GHz channel.  You should only select 1, 6, or 11.  Then, test each channel and use which one works best -- or use WiFiAnalyzer (open-source) phone app to try to find least used / best channel.

 

 


Again, I'm only spectulating at this point. I never had this issue when it was on the ASUS router when channel was set to Auto which is what the Netgear is set to as well. I have a Ring support ticket and they are escalating to a L2. RSSI is -33 on my device and everything is healthy from a speed perspective. Did testing inside and out near the unit.

Message 8 of 24
FURRYe38
Guru

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

You might try Voxels FW as well. Same NG UI he uses, just handles back end packages better. What I have been using on my R7800. 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 9 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

I looked through my past Ring videos and the issue for me started happening around February 8th. Prior to that all videos were great. Can't be sure if I updated the firmware around the time or not, but either way I upgraded to the latest Voxel. So I'm going to wait and hear back from them unless the 2.4Ghz is crappying out for some reason.

 

Oddly enough on my iPhone using the speedtest app it's 56.4Mbps/10Mbps near the router & outside near the ring device it's 64Mbps/8Mbps. Can't really explain that. Using Channel 11. Auto would set it to 4 for some reason.

 

Turning off MI-MUMO and Beamforming didn't make a difference. I'm already using WPA2-PSK [AES] only.

 

I'm paying for 100/10.

Message 10 of 24
FURRYe38
Guru

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

Let us know how it goes with Voxels FW.

 

Anything could have been possible when the problem started...

 

My Setup Internet Cable 1000↓/50↑ CAX80 Mode Mode | ISP SparkLight | Wifi Router Orbi RBK853 v4.6.7.5(Router Mode), Wired BackhaulSwitches Netgear GS105/8 | 

Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, CBR750, RBK953(v6.0.3.68) & XR450(v130), RBK853 v4.6.7.5(AP) & RBK752 v4.6.7.5, RBK50(v23), SXK30(v110), R7000(v34), R7800(v84), R7960P(v84), EX7500/EX7700, GS308v3 and WNHDE111


 


 


Testing

Message 11 of 24
avtella
Prodigy

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

MU-MIMO option does not affect 2.4 Ghz, it’s only for 5Ghz so disabling it won’t help you. Plus the R7800s MU function is well implemented unlike Asus units. Also try forcing 20Mhz mode rather than 40Mhz mode for 2.4Ghz. Also in QoS settings try setting max upload bandwidth to 85-90% of your average tested speed, this is to buffer against ISP speed changes through out the day.. Then set device priority to high or very high.
Message 12 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues


@avtellawrote:
MU-MIMO option does not affect 2.4 Ghz, it’s only for 5Ghz so disabling it won’t help you. Plus the R7800s MU function is well implemented. Also try forcing 20Mhz mode rather than 40Mhz mode for 2.4Ghz. Also in QoS settings try setting max upload bandwidth to 85-90% of your average tested speed, this is to buffer against ISP speed changes through out the day.. Then set device priority to high or very high.

Well I think I've found the culprit. Doing more testing, but it looks like when I am on the 2.4Ghz guest network, bandwidth drops like crazy. It's averaging only 5Mbps and that's average. Going to kick the Ring off guest network and report back.

 

I was wrong.

Message 13 of 24
duckware
Prodigy

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

Contact Ring and ask them for iPerf speed test results.  Ring runs once a day performance speed tests.

 

When you are running 'speed tests', this is likely from a phone/device that supports MIMO.  Ring devices do not support MIMO.  One possible way around this is (for testing), change the 2.4G speed inside the router the lowest setting (so, no MIMO), and then run tests again from your device.

 

Finally, RSSI -33 is crazy good (too good; I wonder of signal strength can overpower Ring cam?).  Where is the router and where is the Ring device (how many feet apart)?  Is the Ring cam direct to the router, or through an extender (such as Ring's Chime)?  As a test, move router away from cam more until RSSI is around -45.

Message 14 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues


@duckwarewrote:

Contact Ring and ask them for iPerf speed test results.  Ring runs once a day performance speed tests.

 

When you are running 'speed tests', this is likely from a phone/device that supports MIMO.  Ring devices do not support MIMO.  One possible way around this is (for testing), change the 2.4G speed inside the router the lowest setting (so, no MIMO), and then run tests again from your device.

 

Finally, RSSI -33 is crazy good (too good; I wonder of signal strength can overpower Ring cam?).  Where is the router and where is the Ring device (how many feet apart)?  Is the Ring cam direct to the router, or through an extender (such as Ring's Chime)?  As a test, move router away from cam more until RSSI is around -45.


Well the guy above you said MIMO isn't supported on 2.4Ghz, so I don't see how that matters? I put my iPhone/Laptop/and Ring on the same 2.4Ghz guest network and regular 2.4Ghz network and still the same results. I'll work with Ring on this and also plug in back my old ASUS router to see if it's just a bad modem or not. And yes, RSSI is -25 through -37. The devices are just 10 feet apart.

Message 15 of 24
duckware
Prodigy

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

MU-MIMO and MIMO are two different things.  Just trying to point out that if you run a speed test from a phone, MIMO is almost certainly used, but the Ring cam does not use MIMO -- so the speed test is NOT testing what the Ring cam sees.

 

 

Message 16 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues


@duckwarewrote:

MU-MIMO and MIMO are two different things.  Just trying to point out that if you run a speed test from a phone, MIMO is almost certainly used, but the Ring cam does not use MIMO -- so the speed test is NOT testing what the Ring cam sees.

 

 


@duckware my mistake, I thought it was all the same. thanks for the clarification. so how do set 2.4Ghz to the "lowest" setting? I've already tried disabling 20/40Mhz co-exhistance. I've disabled beamforming and what I thought was mu-mimo below it under Advanced settings.

Message 17 of 24
avtella
Prodigy

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

MIMO in itself would not cause this issue, plus there is no option to disable it, rightfully so, hence I assumed you meant MU-MIMO when it was mentioned to be disabled as some people mixup the two. FYI if that option was even available that would mean 3 chains would be disabled turning it into a 1x1 (single) antenna router effectively.
Message 18 of 24
duckware
Prodigy

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

1) Do not turn off "Enable 20/40 MHz Coexistence".  Doing so will cause problems.  Instead turn off 40 Mhz channels (force 20 Mhz channels) in 2.4 GHz by changing the mode from 800 Mbps to 347 Mbps.

 

2) I was suggesting turning off MIMO in order to perform a reliable speed test, not 'fix' the unknown problem.  Do so by selecting the slowest 2.4 GHz Mode.  Do not keep in this mode, only for testing (unless of course, this strangely fixese your issue; but then wifi will be very slow).

 

Message 19 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues


@duckwarewrote:

1) Do not turn off "Enable 20/40 MHz Coexistence".  Doing so will cause problems.  Instead turn off 40 Mhz channels (force 20 Mhz channels) in 2.4 GHz by changing the mode from 800 Mbps to 347 Mbps.

 

2) I was suggesting turning off MIMO in order to perform a reliable speed test, not 'fix' the unknown problem.  Do so by selecting the slowest 2.4 GHz Mode.  Do not keep in this mode, only for testing (unless of course, this strangely fixese your issue; but then wifi will be very slow).

 


I'll give your suggestions a shot, but I'm getting fed up with Ring. They say the upload speed is lower then 1.5Mbps and that's my issue. I'm testing on my phone so I don't get how that is a good test. The phone doesn't have any issue keeping up with speed. I asked about iperf and the support rep was clueless. 

Message 20 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

Well, I'm starting to think it's just the 2.4Ghz on this router. Something isn't playing nice. I've tried going back a couple Voxel FW models just to see if it was that, but it isn't the case. Regardless if the guest network is on or not, if I am on 2.4Ghz (1, 6, 11), speedtests have a very hard time download wise 10-15Mbps even when I am right next to it. Upload seems fine, always near 10Mbps which is what I pay for. Yesterday I was capable of going 30-50Mbps, so it's weird. 5Ghz is outstanding always 100Mbps/10Mbps no problem Smiley Sad

Message 21 of 24
avtella
Prodigy

Re: Netgear X4S R7800 and Ring Doorbell 2 issues

I assume by your last post you tried fixing channels manually rather than auto?

This is definately odd.

Message 22 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues


@avtellawrote:

I assume by your last post you tried fixing channels manually rather than auto?

This is definately odd.


That's correct.

Message 23 of 24
jasyn
Aspirant

Re: Netgear X4S R7800 and Ring Doorbell 2 issues


@avtellawrote:

I assume by your last post you tried fixing channels manually rather than auto?

This is definately odd.


Well, who knows what the heck is going on with this router. It wasn't just 2.4Ghz acting up, but 5.0Ghz last night. Speeds on my phone and laptop wouldn't go over 15Mbps download. So I decided to update to the latest Voxel FW and do a hard reset of the router and set everything up. The only thing I changed this time around was instead of using Google DNS, I'm using Quad9. I don't know what was the problem (DNS or just complete hardware meltdown), but now my wireless speeds are back to normal. 2.4Ghz is 40-60Mbps and 5.0Ghz is hitting 100-120Mbps.

 

Unfortunately the Ring doorbell still is choppy so I'll be working with them. At least I hope I've ruled out the router. Thanks for all the help everyone.

Message 24 of 24
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