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49ers123's avatar
49ers123
Aspirant
Mar 08, 2021

Netgear c7000 internet led off

Hi All,

My router/modem combo internet led is off. The power, upstream, and downstream are solid green. The internet led is off and the 2.4 and 5 lights are blinking. I am unable to connect to wifi and through Ethernet cord. Xfinity says everything on their side is fine and they can’t even connect to the modem; it says offline. Any troubleshooting tips?

Thanks.

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 08, 2021

    Try disconnecting the coax from the C7000. Then push and hold reset for 7-15 seconds while its powered on. 

    Then reconnect the coax and reboot it. See if you can use it. 

    this factory resets it.

    • 49ers123's avatar
      49ers123
      Aspirant
      Mar 08, 2021
      Thanks - I did this and still have the same issue. Any other tips?
      • plemans's avatar
        plemans
        Guru - Experienced User
        Mar 08, 2021

        Try a 30/30/30 reset. 

        disconnect the coax from it. 

        push and hold reset for 30 seconds while it powered on. 

        power it off and continue holding reset for another 30 seconds

        power it on while continuing to help reset for another 30 seconds 

         

        If that doesn't help, you might have a hardwire failure. Is it still within warranty?