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Netgear is charging me to replace a router that is under warranty

Sam9978
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Netgear is charging me to replace a router that is under warranty

My router started having issues after only 5 months. Netgear will replace it under warranty but will not send me replacement unless I send the broken one back first which I obviously can't do as I need the router and can't be without one for the two weeks or so it will take to get the replacement.

 

They said they could also send me an advanced replacement for $17 which is highway robbery considering I paid $150 for this router and it only lasted 5 months.

 

Has anyone managed to get around this? I feel like complaining to the BBB.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 3

Re: Netgear is charging me to replace a router that is under warranty

Do you want a new router?

 

Either mail your old device back (costs money) and wait

or

Spent the $17 and provide a credit card for advanced replacement and be done. 

 

Not trying to be harsh, but thats the way it works.  It's not just netgear.

 

 

~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.68 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.84

Message 2 of 3
Sam9978
Aspirant

Re: Netgear is charging me to replace a router that is under warranty

I get what you're saying but, in my experience, almost no company does this. I'm pretty sure I've never had to pay for a replacement of something under warranty especially if it failed less than 6 months after purchase.

To Netgear credit I called and explained this and they agreed to replace the router free of charge.
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