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Netgear r9000 PLEX media server problem

AzorAhai
Aspirant

Netgear r9000 PLEX media server problem

I have set up my Plex Server on my R9000 with a WD Mybook 4TB drive. I have two issues.  The first is the most recent where my Plex Libraries appear as normal but when I try to play a media file It says "Please check the file exists and the necessary drive is mounted." I can access the files through Readyshare no problem.  The second issue is when the file are accessable and I'm watching a movie, I will get a message that the connection is too slow, then the server is completely inaccessable.

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 5
ElaineM
NETGEAR Employee Retired

Re: Netgear r9000 PLEX media server problem

Hello @AzorAhai

 

Welcome to the community!

 

Do you have the latest firmware installed on the R9000?

Did you factory reset the router after firmware update? If not, kindly do so then reconfigure and observe your connection. 

Have you tried using the other USB port? 

 

ElaineM
NETGEAR Community Team
Message 2 of 5
AzorAhai
Aspirant

Re: Netgear r9000 PLEX media server problem

I set up the R9000 using the iPhone app and did the firmware upgrade as part of that setup process. I'm assuming it restarted the R9000 but I could try that again. I did attempt to use the other USB port. The problem is intermittent so I was leaning towards the issue being something in the settings that I overlooked. I will try to factory reset and report back.
Message 3 of 5
AzorAhai
Aspirant

Re: Netgear r9000 PLEX media server problem

Ps: thank you!
Message 4 of 5
ElaineM
NETGEAR Employee Retired

Re: Netgear r9000 PLEX media server problem

You're welcome. Looking for a positive result. 

ElaineM
NETGEAR Community Team
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