Reply

New update failed on R7000 1900

snolan760
Aspirant

New update failed on R7000 1900

I tried doing the update today (Feb 4th 2019) and it never responded. After that I am no longer able to connect to the router. I've factory reset, powered off, unplugged everything, and still no luck... Any ideas how to get this back up and running?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 6
antinode
Guru

Re: New update failed on R7000 1900

> [...] I am no longer able [...]
> [...] no luck... [...]

 

   As usual, showing actual actions with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.  Rather than reporting what doesn't
happen, perhaps you could report what _does_ happen.  LED indicator
indications, for example.

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Look for the LED descriptions
and/or "Troubleshooting".

 

   Depending on the actual symptoms, you may be a candidate for the TFTP
recovery scheme. See, for example:

 

      https://community.netgear.com/t5/x/x/m-p/1622096

Message 2 of 6
snolan760
Aspirant

Re: New update failed on R7000 1900

The only thing that is happening is the white light for power is blinking every second. Nothing vague about my description, an update failed and the hardware doesn't know what to do. I've tried a factory reset and the device still doesn't know what to do with itself, and by that point, the device should know to stop what its doing and start over, but after doing all said in the "vague description", nothing seems to stop this infernal interal loop of firmware update death.

Message 3 of 6
microchip8
Master

Re: New update failed on R7000 1900

I think it's bricked, Jim. You may need to recover it with TFTP https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

Routing: NETGEAR R7800 - Voxel Firmware 1.0.2.85SF & Kamoj addon
Switching: 2x NETGEAR 8-ports (GS108v4) / 1x NETGEAR 16-ports (JGS516v2)
Desktop: AMD Ryzen 7 3700X - Server: Intel Core i7-7700K - NAS: Intel Pentium G4400 - Cruncher: Intel Core i5-7400
Message 4 of 6
antinode
Guru

Re: New update failed on R7000 1900

> The only thing that is happening is the white light for power is
> blinking every second. [...]

 

   Did you look at the R7000 User Manual?  Under "Troubleshoot with the
LEDs", I see:

 

      Power LED Is Off or Blinking
      [...]
      o If the Power LED blinks slowly and continuously , the router
        firmware is corrupted. This can happen if a firmware upgrade is
        interrupted, or if the router detects a problem with the
        firmware. If the error persists, you have a hardware problem.
        For recovery instructions, or help with a hardware problem,
        contact technical support at www.netgear.com/support.

 

> [...] Nothing vague about my description, [...]


   I'm confused.  Are you saying that your first problem description
_did_ say what the LED indicators indicated, and I just didn't notice?
Or is this some new meaning for "vague"?  (Or "Nothing"?)  Or is "The
only thing that is happening" something which was omitted from that
original (vague) problem description?

 

> [...] the device should know to [...]

 

   Yes, everything should always work correctly.  Now, would you like to
solve the problem?

 

>    Depending on the actual symptoms, you may be a candidate for the TFTP
> recovery scheme.  See, for example:
>
>       https://community.netgear.com/t5/x/x/m-p/1622096

 

   Still my recommendation.

 

> [...] nothing seems to stop this infernal interal loop of firmware
> update death.

 

   None of the things which you've tried would be likely to be
effective in this situation.  Instead, you might try the method which
_is_ expected to do the job.

Message 5 of 6

Re: New update failed on R7000 1900


@snolan760 wrote:

The only thing that is happening is the white light for power is blinking every second. Nothing vague about my description....


Those two statements do not agree with each other.

 

The first message was vague in that it did not tell anyone about the blinking white power light.

 

That is the key bit if information that tells us what others, along with the manual, say, the firmware update failed.

 

I admit that telling you to "try tftp" could also be a bit vague. So let me add a few further thoughts.

 

This Netgear link might be a bit more user friendly because the title tells you what to expect:

 

How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support

 

You could also try the "recovery mode" reset.

 

  • Press reset for 30 seconds
  • Keep pressing reset while removing power
  • Keep pressing reset for another 30 seconds while apply power

 

If it sticks you may be able to get into the device with a browser and update the firmware from there. (For safety's sake, best do this manually, with a wired connection rather than over wifi.) If not, then it is back to tftp.

 

That is not the easiest move to make, so you might want to ask Google to search for something like "How to unbrick my router".

 

This search is good because it throws up some videos:

 

bricked my router - Google Search

 

Good luck, you may need it.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 402 views
  • 0 kudos
  • 4 in conversation
Announcements