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Aspirant

Newly bought router seems to be already registered

Just bought a new R8500 from Best Buy on Friday. I'm pretty confident this was not a refurbished unit since it looked completely new when I opened it. I tried to register it in order to be able to open a ticker and got the following message:

 

This Serial number has already been registered in our system by a support representative.

Any ideas?

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Retired_Member
Not applicable

Re: Newly bought router seems to be already registered

Return it......... you'll never be able to register it.

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Aspirant

Re: Newly bought router seems to be already registered

Just ran into the same issue with a brand new R7500 V2 that I purchased from Amazon in Mid November.  The package was still sealed and everything appeared new.

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