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Re: Newly purchased router. Can't connect to internet.
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Forgive me in advance as I am technically challenged. I just bought a Nighthawk hoping to boost my internet for Xbox and PC gaming. I followed the setup instructions step by step but ultimately I have no internet. The modem and router were rebooted and are all lit up. My phone shows full WiFi under the new Netgear network. But when I go to open the internet browser nothing refreshes. I'm very confused. I tried calling for support and sat on the phone for 30 minutes without ever talking to anyone. Please help.
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Re: Newly purchased router. Can't connect to internet.
supports getting crushed right now with the covid and everyone working from home.
What modem are you connecting to?
What firmware is on it?
did you boot in this order?
(first power off both devices and disconnect everything from them)
hook up modem to coax and then power. power it on. give it a few minutes.
then connect modem to router.
power up router and give it a few minutes.
Then try setup.
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Re: Newly purchased router. Can't connect to internet.
As far as setup yes I followed those steps.
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Re: Newly purchased router. Can't connect to internet.
which arris modem? (model)
And if it was able to automatically update firmware, it did connect to internet.
Did you try factory resetting and re-installing?
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Re: Newly purchased router. Can't connect to internet.
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Re: Newly purchased router. Can't connect to internet.
Did the power light stop flashing?
What are the rest of the lights doing?
try factory resetting both devices and then following the boot up sequence.
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Re: Newly purchased router. Can't connect to internet.
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Re: Newly purchased router. Can't connect to internet.
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Re: Newly purchased router. Can't connect to internet.
Greetings,
Picking up where plemans left off.
Arris Modem (reference only)
The IP should be 192.168.100.1
user: admin & password: password
Doesn't look like there is much to see, nothing user configurable
For your Nighthawk. Ditch the app
Do you have a computer you can connect to the router via ethernet?
Open a web browser and enter 192.168.1.1, press enter
You should see a log in prompt.
User: admin
Password: password
You should be able to perform set up when you log in. If you can't, reset the nighthawk using a toothpick. When done, you will be able to perform set up. The set up wizard runs automatically.
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