NightHawk R7000 drops connection on wired and wireless

[blackmambaut]

Hi

I have tried both router mode and AP mode, I get these random 30sec internet connection drops from the router on both wired and wireless connection(did not test the local connection), and during this time, the router GUI crashes too. Confirmed ISP is fine by bypassing R7000. I have tried multiple firmware and did factory resets everytime, but this issue still perssist. Do I have a faulty router? or this is still a firmware problem. I found a lot of posting regarding this issue, and tried their method of fixing it, but non has succeeded. 

OS: Windows 10 Pro
Firmware Version
V1.0.9.12_1.2.23

[JamesGL · Accepted solution]

Hi blackmambaut,

Can you try to lower down MTU size.

https://kb.netgear.com/24015/How-do-I-change-the-MTU-size-on-my-Nighthawk-router

https://kb.netgear.com/19863/Ping-Test-to-determine-Optimal-MTU-Size-on-Router

Disable QoS as well.

[JamesGL · Accepted solution]

Hi blackmambaut,

Can you try to lower down MTU size.

https://kb.netgear.com/24015/How-do-I-change-the-MTU-size-on-my-Nighthawk-router

https://kb.netgear.com/19863/Ping-Test-to-determine-Optimal-MTU-Size-on-Router

Disable QoS as well.

[JamesGL]

Hi blackmambaut,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.