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Nighthawk AC1900 Model R7000 troubles

Bedette
Aspirant

Nighthawk AC1900 Model R7000 troubles

Hello everyone!

 

I am not that savvy when it comes to this stuff so I will try my best to explain. I bought the Nighthawk R7000 last Christmas (2015) and as someone else installed it for me, I feel like I know less as to what is going on. I should have contacted them in the 90 days after purchase (always had issues) but sadly missed that boat. We live in a 800 sf duplex so I would expect this to work. We have 1 cell phone, 1 PS4, 2 tablets and 2 computers but only using 3 of these at a time. What happens is it says connection is excellent (5 bars) but many times still can't connect which is very frustrating as this was not cheap! It does it a lot and even at 3am in the morning (when I can't sleep) which is rediculous. I reset it constantly by hitting the reset button and sometimes it works and sometimes it doesn't. I have comcast & it is the fastest connection as my landlord gives this to me free (he is a computer repair guy) so not really sure what is going on. My landlord doesn't either or maybe he sick of hearing me complain...lol. Anyway, I see something about updating firmware. Maybe I need to do this? If so how do I do it and where do I get the update link? I saw updates but afraid as not sure which one to use as I see other people having issues after doing this. Thanks so much and as I am a single mom with a 16 year old son who is constantly complaining to me, any help would be REALLY appreciated! Smiley Happy

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 19

Accepted Solutions
JamesGL
Master

Re: Nighthawk AC1900 Model R7000 troubles

Hi Bedette,

 

Are those devices connected wired or wireless? If it is wireless, change the Wireless password. Update as well the firmware of the router.

 

JamesGL

Community Team

View solution in original post

Message 16 of 19

All Replies
Retired_Member
Not applicable

Re: Nighthawk AC1900 Model R7000 troubles

Do you have a modem? I'm guessing No. What is the r7000 connect to. Describe the connection.

Message 2 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

Hi Searay! No modem but yes I have a router (cable) coming up to my apartment from downstairs. It is my own connection. It is the blue cable that looks like it does when you connect to a telephone. Right now my R7000 shows 7 white lights with 1 red light. Never know what that really means.

 

Message 3 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

I just installed the Netgear Genie App but not sure how to use that either other than seeing my connections.

Message 4 of 19
Retired_Member
Not applicable

Re: Nighthawk AC1900 Model R7000 troubles

Login to router

 

open a browser type 192.168.1.1    or     10.0.0.1

 

admin

password

 

unless someone changed it

 

login......... go to internet.......... what is the IP address

Message 5 of 19
Retired_Member
Not applicable

Re: Nighthawk AC1900 Model R7000 troubles

delete it for now

 

delete genie APP

Message 6 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

Sorry. Not following you. after typing it in browser (both of them), it says this site can't be reached.

Message 7 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

Okay. Genie app is on my son's HD Fire not my computer but will delete it.

 

Message 8 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

68.83.xx.xx

Message 9 of 19
Retired_Member
Not applicable

Re: Nighthawk AC1900 Model R7000 troubles

click on your connection icon bottom right ...then right click it .....what is Default  GATEWAY IP address

Message 10 of 19
Retired_Member
Not applicable

Re: Nighthawk AC1900 Model R7000 troubles

edit your post delete first five numbers

Message 11 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

Sorry. I think it is 192 168 60106

Message 12 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

Sorry...I am trying. New to this forum

 

Message 13 of 19
Retired_Member
Not applicable

Re: Nighthawk AC1900 Model R7000 troubles

I'm sorry but I cannot go any further with this.

Message 14 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

Thanks! I think I may have found a reason. I see 11 attached devices and I should only have no more than 6

Message 15 of 19
JamesGL
Master

Re: Nighthawk AC1900 Model R7000 troubles

Hi Bedette,

 

Are those devices connected wired or wireless? If it is wireless, change the Wireless password. Update as well the firmware of the router.

 

JamesGL

Community Team

Message 16 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

Thank you James!

Message 17 of 19
JamesGL
Master

Re: Nighthawk AC1900 Model R7000 troubles

Hi Bedette,

 

Here are some KB articles for you to check:

 

 

How do I change my NETGEAR router WiFi password or network name (SSID)?:

 

http://kb.netgear.com/app/answers/detail/a_id/23439/~/how-do-i-change-my-netgear-router-wifi-passwor...

 

 

How do I manually upgrade firmware to my NETGEAR router?:

 

http://kb.netgear.com/app/answers/detail/a_id/23960/~/how-do-i-manually-upgrade-firmware-to-my-netge...

 

JamesGL

Community Team

Message 18 of 19
Bedette
Aspirant

Re: Nighthawk AC1900 Model R7000 troubles

James,

 

I really appreciate that! Thanks again!

Message 19 of 19
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