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I was using this wifi router along with netgear c3700 wifi modem with com cast xfinity
My C3700 ceased working , i have replaced based my modem with Arris SurfBoard SB6190
I'm able to browse the internet if I connected the etherernet cable in the LAN Port , if I connect the same cable in R6900
Light indicaator shows its connected to internet but not able to browse it , I tried the reset button and also tried to login on the router login page http://192.168.1.1/ or http://192.168.0.1 with another lan cord physical connnected to the router but not able to reach the settings page even reset is not completely doing the factory reset mean to say replacing the factory ssid and password configuration
Any help how to solve this issue is greatly appreciated
> Light indicaator shows its connected to internet but not able to > browse it , [...]
> [...] but not able to reach the settings page [...]
"not able" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions with their actual results (error messages, ...) can be more helpful than vague descriptions or interpretations.
> [...] even reset is not completely doing the factory reset mean to say > replacing the factory ssid and password configuration
How do you know that? Again, actual observations, please.
Visit http://netgear.com/support , put in your model number, and look for Documentation. The User Manual should explain the procedure.
> [...] with another lan cord physical connnected to the router [...]
What is this Ethernet cable connecting to the router? Some computer? Which OS?
Problem Not able to connect to interner via r6900 after changing the modem
Observations Validate the internet is working through new modem - yes via ethernet cable
White led light indicator is showing up For following Power Internet 2.4 ghz 5 ghz
Steps Tried Reset the router by pushing the reset button Router rebooted but ssid still showing the one i configured but not the ones came out of factory setting , I observed this by scanning the wifi
Try to reach setting page by physically connect the laptop with router and try to browse router setting page but getting 404 Thanks
Did you follow the procedure in the User Manual? "pushing the reset button" is not a useful description.
> Router rebooted but ssid still showing the one i configured but not > the ones came out of factory setting [...]
Ok. Then that was not a full ("factory") reset.
> Try to reach setting page by physically connect the laptop with router
Does "physically connect" mean that you ran an Ethernet cable from your "the laptop" to one of the LAN ports of the R6900?
> and try to browse router setting page but getting 404
What, exactly, does "browse router setting page" mean? What, exactly, did you put into the browser's URL box? If you really got a "404" error, then it might be time to reload the firmware of the R6900. If you got some other failure, which did not actually say "404", then please don't try to interpret the actual error, just report it.
As per the user instructions I pushed the reset button with help paper clip for 7 seconds Yes I connected laptop to router via another ethernet cable from laptop to router
Router setting : try access the http://192.168.1.1 or http://192.168.0.1 from chrome browser I was expecting the web containing access settings to my router got displayed but no web page got displayed with error msg saying network error
OS MAC OS Sirrera Browser Chrome
Thanks PS : Responding from mobile device not able to perform inline response
As per the user instructions I pushed the reset button with help paper clip for 7 seconds Yes I connected laptop to router via another ethernet cable from laptop to router
Router setting : try access the http://192.168.1.1 or http://192.168.0.1 from chrome browser I was expecting the web containing access settings to my router got displayed but no web page got displayed with error msg saying network error
OS MAC OS Sirrera Browser Chrome
Thanks PS : Responding from mobile device not able to perform inline response
@Sundher wrote: As per the user instructions I pushed the reset button with help paper clip for 7 seconds Yes I connected laptop to router via another ethernet cable from laptop to router
This may sound like a silly question, I ask it because people have made this mistake in the past. Was the router turned on when you reset it?
If not you won't get very far.
Oh, and when setting up a network, do things in the right order:
Turn off and unplug the modem.
Turn off the modem router and computers.
Plug in the modem and turn it on. Wait 2 minutes.
Turn on the modem router and wait 2 minutes.
Turn on the computers.
This avoids modem/routers and routers fighting for control of your network.
Hi michaelkenward Thanks, yes router was on while performing the reset
I switched on modem waiting for modem to get connected to local node of isp then i plug the ethernet cable from modem to router and i turned the wifi router on
Led indicator shows its connected to internet but not able to join wifi from mobile or laptop
> [...] but no web page got displayed with error msg saying network error > > OS MAC OS Sirrera
Ok. Under System Preferences > Network, what are the settings? According to its User Guide, the Arris modem uses a subnet of 192.168.100.*, and the R6900 uses a subnet of 192.168.1.*. Are the Mac network settings changing appropriately when you move its cable from one to the other?
Also, you might try this with nothing connected except one cable from your Mac to a LAN port on the router. (And restart the Mac.)
> Ok. Under System Preferences > Network, what are the settings? According to its User Guide, the Arris modem uses a subnet of 192.168.100.*, and the R6900 uses a subnet of 192.168.1.*. Are the Mac network settings changing appropriately when you move its cable from one to the other?
I storngly believe ip configuration will be the issue, I'm bit novice in mac , could you please provide me the link on how to configure these
As of now
Assigned DHCP IP shows as 192.168.1.2
Router IP address shows as 192.168.1.1
DNS IP shows as 192.168.1.1
but as per Xfinity service providers there DNS ip's are 75.75.75.75 and secondary is 75.75.76.76
I manually added these DNS ip in the configuration but nothing got changed
> Assigned DHCP IP shows as 192.168.1.2 > Router IP address shows as 192.168.1.1 > DNS IP shows as 192.168.1.1
That all looks normal. With those settings, you should be able to point your browser to "http://192.168.1.1", and get to the router's management web site. Does that not work?
> but as per Xfinity service providers there DNS ip's are 75.75.75.75 and > secondary is 75.75.76.76
The router should figure all that out on its own. The Mac can use the R6900 (192.168.1.1) as its DNS server, and the R6900 will send any DNS queries up the line to the next gizmo (the cable modem+router, or the ISP, depending).
> I manually added these DNS ip in the configuration but nothing got > changed
I'm not sure what "nothing got changed" means, but this step shouldn't be needed. I wouldn't expect that to change anything. (Almost anything, that is. Specifying any real-world DNS servers will probably prevent "[www.]routerlogin.net" (and its friends) from working, but 192.168.1.1 is still 192.168.1.1.)
> I'm more of windows guy
This stuff all works about the same everywhere; only the names are changed to cause confusion.
> Is the arris modem a modem/router? If yes, try to configure it to > bridge mode or modem only
That might be reasonable, but you should be able to access the R6900 using http://192.168.1.1 before you do anything with the Arris modem+router.
Nice to have it confirmed that a factory reset worked for you. Some people see this as "magic", done only when you have not investigated the tries causes of the problem.
I effect, your message is a nice description of the standard strategy.
Reset the device to factory settings.
Start your network in the recommended order.
All of this was described quite some time ago in this discussion. But good to see that it finally worked for you.
Yes, I accepted the point it was mentioned earlier in the thread but the only difference is this time router reset was fullback to factory mode instead of partial one's I believe previous router configuration with C3700 modem might be caused this issue.
