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Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet
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2021-05-18
08:13 AM
2021-05-18
08:13 AM
Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet
My internet provider told me that the reason the internet wasn’t working was something that netgear has to fix. They said that it’s all working on their end. Does anyone know how to fix it?
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 1 of 6
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2021-05-18
10:04 AM
2021-05-18
10:04 AM
Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet
Aff that minmal info? No.
1. what actual issue are you having in detail? We aren't there to see what you're doing, what you've done, what you've discussed with your isp. We need these details to try to help you. We're not psychic.
2. does the issue happen to both wired and wireless devices?
3. do you have a screen snip of the cable connections page and the event logs?
Message 2 of 6
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2021-05-18
10:08 AM
2021-05-18
10:08 AM
Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet
Everything is connected and there are no blocks from the ISP they say they have everything up and running on the ISPs end. I can connect to the WiFi signals and wired connections of the router/modem but I can’t access the internet. I have power cycled and held the reset button for 10 seconds without any improvement. There hasn’t been any change in the coax cables or anything it just stopped providing internet.
Message 3 of 6
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2021-05-18
10:20 AM
2021-05-18
10:20 AM
Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet
ISP's are great at saying it isn't on their end.
Do you have a screen snip of the cable connections page and the event logs from the C7800?
Message 4 of 6
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2021-05-18
10:21 AM
2021-05-18
10:21 AM
Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet
I don’t unfortunately
Message 5 of 6
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2021-05-18
11:50 AM
2021-05-18
11:50 AM
Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet
Pretty easy to get that info from the router.
Message 6 of 6
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