Orbi WiFi 7 RBE973
Reply

Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet

Zdoc
Aspirant

Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet

My internet provider told me that the reason the internet wasn’t working was something that netgear has to fix. They said that it’s all working on their end. Does anyone know how to fix it?
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 1 of 6
plemans
Guru

Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet

Aff that minmal info? No.

1. what actual issue are you having in detail? We aren't there to see what you're doing, what you've done, what you've discussed with your isp. We need these details to try to help you. We're not psychic. 

2. does the issue happen to both wired and wireless devices? 

3. do you have a screen snip of the cable connections page and the event logs? 

Message 2 of 6
Zdoc
Aspirant

Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet

Everything is connected and there are no blocks from the ISP they say they have everything up and running on the ISPs end. I can connect to the WiFi signals and wired connections of the router/modem but I can’t access the internet. I have power cycled and held the reset button for 10 seconds without any improvement. There hasn’t been any change in the coax cables or anything it just stopped providing internet.
Message 3 of 6
plemans
Guru

Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet

ISP's are great at saying it isn't on their end. 

Do you have a screen snip of the cable connections page and the event logs from the C7800?

Message 4 of 6
Zdoc
Aspirant

Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet

I don’t unfortunately
Message 5 of 6
plemans
Guru

Re: Nighthawk AC3200 router with DOCSIS 3.1 won’t connect to internet

Pretty easy to get that info from the router. 

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 738 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7