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Re: Nighthawk App (formerly up)

jbenjesus
Guide

Nighthawk App (formerly up)

I just downloaded the app on my smartphone and upon installation and setup it says my Nighthawk router is not compatible (R7500v2).

 

What is the problem?

Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
Message 1 of 14

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DarrenM
Sr. NETGEAR Moderator

Re: Nighthawk App (formerly up)

Here is the list of supported routers but we are constantly updating.

 

https://kb.netgear.com/000055505/Which-routers-support-the-NETGEAR-Nighthawk-app

 

DarrenM

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Message 4 of 14

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jbenjesus
Guide

Re: Nighthawk App (formerly up)

This is my connect error messageThis is my connect error message

 

Model: R7500|Nighthawk X4 AC2350 Smart WiFi Router
Message 2 of 14
eguerbox
Tutor

Re: Nighthawk App (formerly up)

Hi,
The r7500v2 was recently updated to Firmware Version 1.0.3.36. The change logs says that this update allows the router to work with the app.
I think Netgear needs to update the app in order to support the router because I'm having the same issue.
Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
Message 3 of 14
DarrenM
Sr. NETGEAR Moderator

Re: Nighthawk App (formerly up)

Here is the list of supported routers but we are constantly updating.

 

https://kb.netgear.com/000055505/Which-routers-support-the-NETGEAR-Nighthawk-app

 

DarrenM

Message 4 of 14
jbenjesus
Guide

Re: Nighthawk App (formerly up)

Thank you! That completely answers the question. My Nightawk AC2350 router R7500v2 is not on the compatability list for the Nighthawk App.

Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
Message 5 of 14
schumaku
Guru

Re: Nighthawk App (formerly up)


@eguerbox wrote:
Hi,
The r7500v2 was recently updated to Firmware Version 1.0.3.36. The change logs says that this update allows the router to work with the app.
I think Netgear needs to update the app in order to support the router because I'm having the same issue.

Perfectly correct - https://kb.netgear.com/000059531/R7500v2-Firmware-Version-1-0-3-36  release notes state

 

New Features and Enhancements:

  1. Supports the Nighthawk app version 2.1

And (for example) the Android version of the Nighthawk App is on some v2.2 for a while already.

 

@DarrenM ... what gives?

@AbhayB ... more problems, still one big mess, isn't it?

Message 6 of 14
DarrenM
Sr. NETGEAR Moderator

Re: Nighthawk App (formerly up)

I will double check what is going on with this.

 

DarrenM

Message 7 of 14
ajitpatel888
Aspirant

Re: Nighthawk App (formerly up)

Yeah.. i have the same prob. the newer frimware update logs says it has support for new app but it doesnt.InkedScreenshot_20180708-003357_LI.jpgInkedScreenshot_20180708-003235_LI.jpg

Message 8 of 14
Lgestle
Initiate

Re: Nighthawk App (formerly up)

Same problem here with 7500v2, nighthawk 2.2, and latest router firmware.
Message 9 of 14
schumaku
Guru

Re: Nighthawk App (formerly up)


@DarrenM wrote:

I will double check what is going on with this.

 


Darren, yes please!

Message 10 of 14
DarrenM
Sr. NETGEAR Moderator

Re: Nighthawk App (formerly up)

This was a mistake in the firmware notes but support for this router is coming soon.

 

DarrenM

Message 11 of 14
schumaku
Guru

Re: Nighthawk App (formerly up)

Darren,
Similar problem with the XR450 - all docs does claiming it's supported, however similar message. Disappointing.
Message 12 of 14
SteveMadison
Aspirant

Re: Nighthawk App (formerly up)

The Nighthawk app on my iphone stats the XR450 is not supported.  

I just purchased the XR450 on Saturday, installed and registed the device last night, and am not able to contact support.   The GUI on a laptop is really nice, not so nice on the smartphone safari browswer, so I hope the app will be updated so I can use it on my mobile device.

Message 13 of 14
ajitpatel888
Aspirant

Re: Nighthawk App (formerly up)

Well u do have to use Netgear Genie app from the app store becuse R7500v2 doesn't support Nighthawk(Fromaly Up) app as of now. Netgear Genie app is available for ios,android and windows. thats what i use. 

Message 14 of 14
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