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Re: Nighthawk App refusing to recognise Router

Ras-x
Aspirant

Nighthawk App refusing to recognise Router

My router works fine. But i installed the Nighthawk app on my phone and it says my Router not supported. I deleted the app and reinstalled but get the same message.  Is it a fact that the Nighthawk app will not recognise the AC1900 - 7000V2 router? If it does, what do i eed to do to get it to recognise my router?

Model: R7000|AC1900 Smart WIFI Router
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Ras-x
Aspirant

Re: Nighthawk App refusing to recognise Router

Well, I'll take that as your help.  Cheers.

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antinode
Guru

Re: Nighthawk App refusing to recognise Router

> [...] the Nighthawk app will not recognise the AC1900 - 7000V2 router?
> [...]

 

   What's your actual model number?  Look at the product label.

 

> Model: R7000|AC1900 Smart WIFI Router

 

   An R7000 is not a "v2".  There is a "D7000v2".  If that modem+router
is your "the AC1900 - 7000V2 router", then it may not be supported by
the Nighthawk app.  See, for example:

 

      https://kb.netgear.com/000060942/

 

   I see no Dxxxx models in the list(s) on the right side there.

Message 2 of 5
Ras-x
Aspirant

Re: Nighthawk App refusing to recognise Router

You are correct. I actually had trouble getting my model accepterd in the Model field when i opened the request.  I have a Netgear NighthawkAC1900 Model D7000-2.

 

See the attachment.

Message 3 of 5
antinode
Guru

Re: Nighthawk App refusing to recognise Router

> [...] I actually had trouble getting my model accepterd in the Model
> field when i opened the request. [...]

 

   You might have better luck next time in a more appropriate forum:

 

      https://community.netgear.com/t5/x/bd-p/home-dsl-modems-routers

 

(These forums are well organized, wouldn't you agree?)

Message 4 of 5
Ras-x
Aspirant

Re: Nighthawk App refusing to recognise Router

Well, I'll take that as your help.  Cheers.

Message 5 of 5
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