Nighthawk D7000 no longer connects to internet - orange Internet LED glowing

[ianl]

D7000 previously connected to BT Infinity (FTTC service) and worked well.  (The client hardware - Apple Macbook Pro: OS X El Capitan 10.11.5, WIndows 10, various IOS devices, Smart TV and 2 printers connected over Develo dLAN Powerline adapters) Went away for two weeks and on return there was no internet service, the orange Internet LED was glowing.  Tried powering off router and also resetting router but still the router would not connect to the Internet.  Wi-Fi to the router worked.  Executed NetGenie and this failed to correct the error/fault.  Replaced the Nighthawk router with a spare BT HomeHub 5 (combined Modem/Router supplied by the ISP) and an internet connection was achieved.  However the BT HomeHub will properly support the connected client devices and I would like to get the Nighthawk router re-installed.  Does any one have any suggestions please?  Thank you

[ianl · Accepted solution]

Thanks to all who offered advice.  Dispite performing factory reset the D7000 still refused to either connect to the internet through the internal VDSL modem or through a freestanding VDSL modem.  I have replaced the D7000 and my internet connection has been restored!  (Still do not know what was the problem and am very surprised / disappointed Netgear could not care less as the original was out of its 90 day free support period.)

[ianl]

Update:

Tried connecting Nighthawk via ethernet cable to VDSL modem - still Nighthawk will not connect to the internet

[DarrenM]

Hello ianl

So even trying to use the D7000 as just a router is not working? and you have done a full factory reset?

DarrenM

[KittyDigitize]

My R7000 is doing the very same thing.

[ianl · Accepted solution]

Thanks to all who offered advice.  Dispite performing factory reset the D7000 still refused to either connect to the internet through the internal VDSL modem or through a freestanding VDSL modem.  I have replaced the D7000 and my internet connection has been restored!  (Still do not know what was the problem and am very surprised / disappointed Netgear could not care less as the original was out of its 90 day free support period.)