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Nighthawk(R) X4S R7800 Router Firmware Version V1.0.2.20 connection lost

i300tcamp
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Nighthawk(R) X4S R7800 Router Firmware Version V1.0.2.20 connection lost

After updating the Router's Firmware to Version V1.0.2.20,  it drops connection every three mins. Is there a solution to this problem? 

Model: R7800|Nighthawk X4S AC2600 Wifi Router
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ElaineM
NETGEAR Employee Retired

Re: Nighthawk(R) X4S R7800 Router Firmware Version V1.0.2.20 connection lost

Welcome to the community, @i300tcamp

 

If you happen to use Cable as your ISP, see this link and configure your router to clone the MAC address of your computer. 

By the way, your connection is stable when you direct connect your PC straight to the modem, right?

What's the brand of your modem?

The connection drops on wired and wireless, correct?

 

ElaineM
NETGEAR Community Team
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