Nighthawk R4750

[Booth-jeff]

Hi, helping my father in law with his issue- he says he had Netgear support change the default Wi-Fi password on his router, we had to factory reset it and now we cannot access the Wi-Fi using the password on the label on the router.

he does not have a way to tie to the router from a computer- we know he has internet access from his ISP... we tried the router login.com and router login.net.

he is able to see the Wi-Fi network from the devices but they are not taking the key.

any assistance is appreciated. 

[plemans · Accepted solution]

Might have to find a way to hardwire a pc/laptop to it to try logging into it to set it up then

[plemans]

You might try resetting again. Try pushing and holding reset for up to 30 seconds while powered on. 

Maybe it didn't fully clear 

[Booth-jeff]

Thank you for the suggestion @plemans, we did try holding the reset button in a second time, he indicates he is still unable to connect. 

[plemans · Accepted solution]

Might have to find a way to hardwire a pc/laptop to it to try logging into it to set it up then