Nighthawk R6080 not connecting to my modem

[Lenamalena21]

Hi evertyone! For about a week now, my Nighthawk R6080 router has been having trouble connecting to my internet modem. I've already called mi ISP and there appears to be no issues with the modem. I also changed the network cable connecting both devices and that didn't resolve the issue. Router has been rebooted multiple times to no avail. When I look at the network on my devices' settings (on my computer and IPhone), the Netgear network apperas both available and with full bars, but it just doesn't connect. Please help!

[plemans]

what modem do you have? 

What firmware is on the router? 

Devices aren't connecting to the wireless ssid? What error are you getting? 

[michaelkenward]

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@Lenamalena21 wrote:

For about a week now, my Nighthawk R6080 router has been having trouble connecting to my internet modem.

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What trouble?

What modem?

Manuals are always a good place to start.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Begin with the Quick Start/Installation Guide.

Check the section in the manual Troubleshoot With the LEDs.

You may have done that already. I can't tell from your message.

I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

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@Lenamalena21 wrote:

Router has been rebooted multiple times to no avail.

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Tried rebooting modem and router in the correct order?

• Turn off and unplug modem.
• Turn off router and computers.
• Plug in and turn on modem. Wait 2 minutes for it to connect.
• Turn on the router and wait 2 minutes for it to connect.
• Turn on computers and rest of network.

[Lenamalena21]

Hi!

Modem is an Arris Surfboard SVG2482AC and was provided by our cable/internet provider. As far as firmware for the router, I wouldn't know where to look for that, could you help me? And as for the last question: the router appears to turn on and its network appears to have full bars when I look for it in my computer and phone's network settings. However, the light indicating internet connection is shinning an orange/amber color. The devices appear to connect to the network, with the signal alternating between weak and medium, but no actual web page manages to load. The connection, when I've able to get one only lasts a couple of minutes until it crashes.

Hope this helps!

[plemans]

it does help. 

That arris device is a modem/router/voice combo device. 

meaning you're using 2 routers in router mode on your network. 

its called a double nat

https://kb.netgear.com/30186/What-is-Double-NAT

options to fix it? (only use 1 method)

1. put the arris in modem only/passthrough mode. Disables its router functions 

2. put the netgears IP address into the Arris's DMZ. 

3. Put the netgear in access point mode. 

[michaelkenward]

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@plemans wrote:

That arris device is a modem/router/voice combo device. 

Yup. Hence the question.

This might help:

General FAQs: SVG2482AC: Bridge Mode Setup

or

arris surfboard svg2482ac bridge mode - Google Search

[mnmacd]

Having the ssame issue as the OP.. Was a solution ever found?

[plemans]

@mnmacd If you have the exact same issue, you can read through what we went over and try them. when the OP is reliable posting back and stops after solutions are given, usually it means it fixed the problem. (the OP should mark it as solved to confirm but it rarely happens)

If that doesn't help fix your issue, please start your own thread. 

[FURRYe38]

Any progress on this? 

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@Lenamalena21 wrote:

Hi evertyone! For about a week now, my Nighthawk R6080 router has been having trouble connecting to my internet modem. I've already called mi ISP and there appears to be no issues with the modem. I also changed the network cable connecting both devices and that didn't resolve the issue. Router has been rebooted multiple times to no avail. When I look at the network on my devices' settings (on my computer and IPhone), the Netgear network apperas both available and with full bars, but it just doesn't connect. Please help!

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