Orbi WiFi 7 RBE973
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Nighthawk R7000 continuously dropping internet connection after firmware update

flatnag
Aspirant

Nighthawk R7000 continuously dropping internet connection after firmware update

I updated the firmware yesterday to V1.0.7.2_1.1.93.  Since then, the internet connection drops every 10mins to an hour.  It reconnects within a minute.  The router itself is still up and running, serving both wired and wifi connections.

 

Has anyone seen this?  Are there any settings I should tweak?  Are there know firmware issues?

 

Thanks.

 

 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 8

Accepted Solutions
flatnag
Aspirant

Re: Nighthawk R7000 continuously dropping internet connection after firmware update

It turns out I was totally misdirected by a couple of coincidences.

 

I had changed my firmware, so had considered that as the culprit.  At the same time, we're having building work done.  We checked that (cut out nearly all of the existing cabling), yet we were still having problems.  

 

What we eventually turned up was an incorrectly wired Master Socket.  The VDSL extension was taken pre-filtered, rather than from the filtered connectors.  That had worked perfectly happily for the last 2 years.  But it's likely the building work jogged something that just upset the balance.

 

Thanks for all your help on this.  But now I feel we've got everything working well enough again to brave the firmware upgrade again 🙂

 

View solution in original post

Message 7 of 8

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Retired_Member
Not applicable

Re: Nighthawk R7000 continuously dropping internet connection after firmware update

did you reset it to defaults after the update? I did and mine worked fine.

Message 2 of 8
flatnag
Aspirant

Re: Nighthawk R7000 continuously dropping internet connection after firmware update

Thanks for the suggestion.  I reset everything last night.  Checked the logs this morning and the Internet is still constantly dropping and reconnecting.

Message 3 of 8
Retired_Member
Not applicable

Re: Nighthawk R7000 continuously dropping internet connection after firmware update

you're welcome,

 

can you post a screen shot of log ..... you might try reverting to previously working version...I used this version and every other version at one time or another and although some had problems dropping WAN wasn't one.

Message 4 of 8
flatnag
Aspirant

Re: Nighthawk R7000 continuously dropping internet connection after firmware update

I've copied the full logs, ip's and mac addresses obfuscated.

 

I'm going to try reverting versions next.

 

 

[Admin login] from source des.kto.ppc.xxx, Monday, Sep 26,2016 16:03:18
[UPnP set event: Public_UPNP_C3] from source des.kto.ppc.xxx, Monday, Sep 26,2016 16:03:10
[Time synchronized with NTP server] Monday, Sep 26,2016 16:03:08
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 16:03:08
[Admin login] from source des.kto.ppc.xxx, Monday, Sep 26,2016 16:02:33
[UPnP set event: Public_UPNP_C3] from source des.kto.ppc.xxx, Monday, Sep 26,2016 16:02:26
[UPnP set event: Public_UPNP_C3] from source des.kto.ppc.xxx, Monday, Sep 26,2016 16:02:10
[Internet disconnected] Monday, Sep 26,2016 16:01:37
[UPnP set event: Public_UPNP_C3] from source des.kto.ppc.xxx, Monday, Sep 26,2016 15:57:47
[DHCP IP: (des.kto.ppc.xxx)] to MAC address 01:00:00:00:00:00, Monday, Sep 26,2016 15:57:20
[LAN access from remote] from 54.93.172.238:12736 to nas.xxx.xxx.xxx:5000, Monday, Sep 26,2016 15:56:42
[LAN access from remote] from 54.93.172.238:56395 to nas.xxx.xxx.xxx:80, Monday, Sep 26,2016 15:56:27
[LAN access from remote] from 54.93.172.238:34108 to nas.xxx.xxx.xxx:5001, Monday, Sep 26,2016 15:56:02
[LAN access from remote] from 54.93.172.238:24211 to nas.xxx.xxx.xxx:443, Monday, Sep 26,2016 15:55:52
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 15:51:08
[LAN access from remote] from 138.246.253.19:36589 to nas.xxx.xxx.xxx:443, Monday, Sep 26,2016 15:50:48
[Time synchronized with NTP server] Monday, Sep 26,2016 15:47:38
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 15:47:37
[Internet disconnected] Monday, Sep 26,2016 15:46:06
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 15:41:15
[DHCP IP: (ios.000.000.003)] to MAC address 03:00:00:00:00:00, Monday, Sep 26,2016 15:34:33
[Time synchronized with NTP server] Monday, Sep 26,2016 15:34:18
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 15:34:17
[Internet disconnected] Monday, Sep 26,2016 15:33:40
[Time synchronized with NTP server] Monday, Sep 26,2016 15:31:42
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 15:31:41
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 15:31:04
[Internet disconnected] Monday, Sep 26,2016 15:30:25
[DHCP IP: (ios.000.000.003)] to MAC address 03:00:00:00:00:00, Monday, Sep 26,2016 15:29:37
[DHCP IP: (ios.000.000.003)] to MAC address 03:00:00:00:00:00, Monday, Sep 26,2016 15:26:47
[Time synchronized with NTP server] Monday, Sep 26,2016 15:25:57
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 15:25:56
[Internet disconnected] Monday, Sep 26,2016 15:25:22
[DHCP IP: (ios.000.000.003)] to MAC address 03:00:00:00:00:00, Monday, Sep 26,2016 15:24:38
[DHCP IP: (ios.000.000.003)] to MAC address 03:00:00:00:00:00, Monday, Sep 26,2016 15:24:15
[DHCP IP: (ios.000.000.003)] to MAC address 03:00:00:00:00:00, Monday, Sep 26,2016 15:21:15
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 15:21:08
[Time synchronized with NTP server] Monday, Sep 26,2016 15:19:14
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 15:19:14
[Internet disconnected] Monday, Sep 26,2016 15:18:37
[Time synchronized with NTP server] Monday, Sep 26,2016 15:16:08
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 15:15:57
[Internet disconnected] Monday, Sep 26,2016 15:14:47
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 15:11:10
[Time synchronized with NTP server] Monday, Sep 26,2016 15:04:38
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 15:04:38
[Internet disconnected] Monday, Sep 26,2016 15:03:10
[Time synchronized with NTP server] Monday, Sep 26,2016 15:01:26
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 15:01:21
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 15:01:02
[Internet disconnected] Monday, Sep 26,2016 15:00:44
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 14:51:08
[Time synchronized with NTP server] Monday, Sep 26,2016 14:46:55
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 14:46:54
[Internet disconnected] Monday, Sep 26,2016 14:45:23
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 14:41:09
[DHCP IP: (000.000.000.001)] to MAC address 04:00:00:00:00:00, Monday, Sep 26,2016 14:35:03
[LAN access from remote] from 216.243.31.2:44139 to nas.xxx.xxx.xxx:80, Monday, Sep 26,2016 14:22:35
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 14:22:28
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 14:21:17
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 14:11:15
[DHCP IP: (000.000.000.001)] to MAC address 04:00:00:00:00:00, Monday, Sep 26,2016 14:03:40
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 14:01:22
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 13:51:21
[LAN access from remote] from 54.169.242.45:46138 to nas.xxx.xxx.xxx:443, Monday, Sep 26,2016 13:43:12
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 13:41:23
[LAN access from remote] from 71.6.216.39:443 to nas.xxx.xxx.xxx:443, Monday, Sep 26,2016 13:40:11
[LAN access from remote] from 61.216.2.13:52026 to nas.xxx.xxx.xxx:80, Monday, Sep 26,2016 13:36:48
[LAN access from remote] from 61.216.2.13:52026 to nas.xxx.xxx.xxx:443, Monday, Sep 26,2016 13:34:31
[DHCP IP: (000.000.000.001)] to MAC address 04:00:00:00:00:00, Monday, Sep 26,2016 13:32:17
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 13:31:23
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 13:21:26
[LAN access from remote] from 54.93.172.238:37421 to nas.xxx.xxx.xxx:5000, Monday, Sep 26,2016 13:13:05
[LAN access from remote] from 54.93.172.238:25543 to nas.xxx.xxx.xxx:80, Monday, Sep 26,2016 13:13:01
[LAN access from remote] from 54.93.172.238:58567 to nas.xxx.xxx.xxx:5001, Monday, Sep 26,2016 13:12:41
[LAN access from remote] from 54.93.172.238:48586 to nas.xxx.xxx.xxx:443, Monday, Sep 26,2016 13:12:36
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 13:11:28
[Time synchronized with NTP server] Monday, Sep 26,2016 13:04:09
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 13:03:58
[Internet disconnected] Monday, Sep 26,2016 13:02:48
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 13:01:33
[LAN access from remote] from 195.154.189.212:14857 to nas.xxx.xxx.xxx:80, Monday, Sep 26,2016 12:58:55
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 12:51:32
[LAN access from remote] from 54.93.172.238:63287 to nas.xxx.xxx.xxx:5001, Monday, Sep 26,2016 12:49:21
[Time synchronized with NTP server] Monday, Sep 26,2016 12:49:09
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 12:49:09
[Internet disconnected] Monday, Sep 26,2016 12:47:32
[Time synchronized with NTP server] Monday, Sep 26,2016 12:42:38
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 12:42:32
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 12:41:28
[Internet disconnected] Monday, Sep 26,2016 12:39:37
[Time synchronized with NTP server] Monday, Sep 26,2016 12:39:02
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 12:37:38
[Internet disconnected] Monday, Sep 26,2016 12:37:05
[Time synchronized with NTP server] Monday, Sep 26,2016 12:35:26
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 12:35:26
[Internet disconnected] Monday, Sep 26,2016 12:33:58
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 12:31:32
[Time synchronized with NTP server] Monday, Sep 26,2016 12:27:20
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 12:27:19
[Internet disconnected] Monday, Sep 26,2016 12:26:08
[Time synchronized with NTP server] Monday, Sep 26,2016 12:22:40
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 12:22:39
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 12:21:39
[Internet disconnected] Monday, Sep 26,2016 12:20:35
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 12:11:39
[Time synchronized with NTP server] Monday, Sep 26,2016 12:11:18
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 12:10:26
[Internet disconnected] Monday, Sep 26,2016 12:09:07
[Time synchronized with NTP server] Monday, Sep 26,2016 12:06:19
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 12:06:18
[Internet disconnected] Monday, Sep 26,2016 12:04:46
[LAN access from remote] from 54.93.172.238:48444 to nas.xxx.xxx.xxx:5000, Monday, Sep 26,2016 12:01:42
[DHCP IP: (ios.000.000.001)] to MAC address 02:00:00:00:00:00, Monday, Sep 26,2016 12:01:42
[LAN access from remote] from 54.93.172.238:36356 to nas.xxx.xxx.xxx:80, Monday, Sep 26,2016 12:01:30
[UPnP set event: Public_UPNP_C3] from source nas.xxx.xxx.xxx, Monday, Sep 26,2016 12:01:26
[Time synchronized with NTP server] Monday, Sep 26,2016 11:58:12
[DHCP IP: (ios.000.000.002)] to MAC address 05:00:00:00:00:00, Monday, Sep 26,2016 11:58:06
[Internet connected] IP address: ext.ern.al.ip, Monday, Sep 26,2016 11:57:46
[DHCP IP: (med.ia.000.002)] to MAC address 06:00:00:00:00:00, Monday, Sep 26,2016 11:57:44
[DHCP IP: (son.os.000.003)] to MAC address 07:00:00:00:00:00, Monday, Sep 26,2016 11:57:37
[DHCP IP: (son.os.000.002)] to MAC address 0A:00:00:00:00:00, Monday, Sep 26,2016 11:57:36
[Initialized, firmware version: V1.0.7.2] Monday, Sep 26,2016 11:57:36
[DHCP IP: (son.os.000.004)] to MAC address 08:00:00:00:00:00, Monday, Sep 26,2016 11:57:36
[DHCP IP: (son.os.000.001)] to MAC address 09:00:00:00:00:00, Monday, Sep 26,2016 11:57:31

 

 

Message 5 of 8
JamesGL
Master

Re: Nighthawk R7000 continuously dropping internet connection after firmware update

Hi flatnag,

 

Can you check as well the connection from the modem and make sure it is stable. Connect a computer to your modem bypassing the router and check if it is stable. Report back for the result. 

 

JamesGL

Community Team

Message 6 of 8
flatnag
Aspirant

Re: Nighthawk R7000 continuously dropping internet connection after firmware update

It turns out I was totally misdirected by a couple of coincidences.

 

I had changed my firmware, so had considered that as the culprit.  At the same time, we're having building work done.  We checked that (cut out nearly all of the existing cabling), yet we were still having problems.  

 

What we eventually turned up was an incorrectly wired Master Socket.  The VDSL extension was taken pre-filtered, rather than from the filtered connectors.  That had worked perfectly happily for the last 2 years.  But it's likely the building work jogged something that just upset the balance.

 

Thanks for all your help on this.  But now I feel we've got everything working well enough again to brave the firmware upgrade again 🙂

 

Message 7 of 8
JamesGL
Master

Re: Nighthawk R7000 continuously dropping internet connection after firmware update

Hi flatnag,

 

If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

 

JamesGL

Community Team

Message 8 of 8
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