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Nighthawk R7000 firmware fail, blinking light, Mac Air

Les_Era
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Nighthawk R7000 firmware fail, blinking light, Mac Air

Hi! I got promoted in my Netgear Nighthawk app to update the firmware but something went wrong. Router power light won't stop blinking. There's no access to the internet.

I read a bunch of stuff in here about manually uploading firmware but I'm on Mac Air and I can't physically connect the router and my Mac as the Mac doesn't have a Ethernet cable socket. Is there another way of fixing this? I'm able to access the internet via local XFinity public router but it's not ideal. Still, I have access to a wifi network if that helps in troubleshooting through the update. 

Thank you!

Les

Message 1 of 3
DarrenM
NETGEAR Moderator

Re: Nighthawk R7000 firmware fail, blinking light, Mac Air

You could try to factory reset the unit by holding the reset button for 10+ seconds and if that does not work then you will want to contact support since you can not connect via ethernet.

 

https://www.netgear.com/support/contact.aspx

 

DarrenM

 

 

Message 2 of 3
antinode
Guru

Re: Nighthawk R7000 firmware fail, blinking light, Mac Air

> [...] Router power light won't stop blinking. [...]

 

   You may be a candidate for the TFTP recovery scheme.  See, for
example:

 

      https://community.netgear.com/t5/x/x/m-p/1622096#M102004

 

> [...] There's no access to the internet. [...]

 

   Can you talk to thr router itself?  (With a blinking Power indicator,
I'd assume not.)

 

> I read a bunch of stuff in here [...]

 

   Which "bunch"?  There are many bunches of "stuff in here", and my
psychic powers are weak.

 

> [...] I'm on Mac Air and I can't physically connect the router and my
> Mac as the Mac doesn't have a Ethernet cable socket. Is there another
> way of fixing this? [...]


   The TFTP recovery scheme requires an Ethernet connection (normally
becauses the router is now too stupid to deal with the complexities of a
wireless connection).  "Mac Air" is not a very detailed description of
anything, but adapters are available. For example:

      https://www.apple.com/shop/product/MD463LL/A/

 

Alternatively, obtain (borrow/buy/rent/steal/...) a computer
(practically any type) with an Ethernet interface.

 

> [...] I have access to a wifi network if that helps in troubleshooting
> through the update.

 

   You need Internet access to fetch the firmware kit.  After that, all
you'd need would be an Ethernet connection between the router and a
computer where the firmware kit is stored.

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