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Re: Nighthawk R7000 needs frequent rebooting

bryanboling
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Nighthawk R7000 needs frequent rebooting

I've got a Nighthawk R7000 router and for the most part it works pretty well. Last night we were watching Netflix and it kept constantly dropping the wifi signal. I noticed it on all of our devices, if I turned wifi off on my phoen for example, everything worked fine. If wifi was on, it would say it was conencted to wifi, but nothing would ever load. Eventually it just stopped even connecting to wifi. So, I got online and found a firmware update. Updated the firmware and rebooted the network (modem and router) and voila, it worked again. But then today, no wifi. Had to reboot the whole network again. I've now had to reboot either the whole network or just the router several times today. It'll be working fine and then just not...it looks like it's still connected, but nothing will load, then the wifi will go down (i.e. the wifi connected indictor on my MacBook Pro will go off, or my phone will switch to cellular) and I'll have to reboot to get it to work again.

 

What gives?

 

Possibly of note...during the whole thing last night where I couldn't get it to conenct at all...once I finally got the firmware updated, I tried to access my Ready share drive (I've got a 500GB external drive connect via the router USB port) and it would access the drive, I could click on "USB Storage" but then, nothing. I finally noticed that my MBP was saying "connected as guest" (which I'd never noticed before, but maybe I just wasn't observant). I had "Guest access" in the Netgear Genie settings disabled, when I enabled it, now I can access that drive. I selected encrypted and require a password for guest access to keep the drive secure. Not sure if that has anything to do with things or not. Other than the FW update, that's the only changes to any kind of settings I've made.

 

Thoughts?

 

Thanks!

Bryan

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 4
FURRYe38
Guru

Re: Nighthawk R7000 needs frequent rebooting

What Up to Speeds are currently set? Try Up to 300 or 800mb

What channels are you using? Try manual channels. Stream on 5Ghz, not 2.4Ghz. Any channel on 5Ghz, channels 1, 6 or 11 o 2.4ghz. 

What security modes are set? Try WPA2 and AES only. 

 

Any other wifi neighbors near by? How many and what channels are they using? 

 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 4
bryanboling
Aspirant

Re: Nighthawk R7000 needs frequent rebooting

I don't know how to set speeds. I'm already using those security settings. My 5GHz is set on channel 153, when I first looked, I was the only one on that channel, but just now I looked and there were 2 others, so I switched it. 

 

For some reason, now I can't access my USB drive again...when I select it, there is nothing there. I'm trying to map it as a network drive theough Finder but I keep getting an error message that it can't conenct to readyshare...

 

This is so insanely frustrating.

Message 3 of 4
FURRYe38
Guru

Re: Nighthawk R7000 needs frequent rebooting

There are Up To speed settings, Try and set up to 300mb or 800 Mb and see if there is any changes. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RAXE50 and R8500(v.158) Router Mode | Switches NG GS105/8 | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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