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Nighthawk R7000 not upgrading to the latest version?

JhoodOnline
Aspirant

Nighthawk R7000 not upgrading to the latest version?

I have been having dropping issues so I was trying to upgrade the firmware via the mobile phone app following the instructions here:

https://www.netgear.com/support/product/r7000.aspx#docs

 

I clicked the "Check for Updates" button and it says, "No new firmware is available at this time." I am using V1.0.11.106_10.2.100. 

 

However, the website says the latest version is 1.0.11.116 here:
https://www.netgear.com/support/product/r7000.aspx#Firmware%20Version%201.0.11.116

 

Any idea why it won't automatically update?

 

Thanks for the help!

 

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 6
Kitsap
Luminary

Re: Nighthawk R7000 not upgrading to the latest version?

Ditch the application.  It is of dubious value if any.

 

Go to the top of the page here and under downloads you can download the most recent kit for manually updating the firmware on your R7000.

 

Read and follow the instructions from a real computer connected directly to the router via an ethernet cable.

 

Any other approach is risky at best and catastrophic otherwise.

 

 

My setup: Comcast -> Netgear CM2050V -> Netgear R7800 (Voxel v. 1.0.2.88SF)

Model: R7000|AC1900 Smart WIFI Router
Message 2 of 6
plemans
Guru

Re: Nighthawk R7000 not upgrading to the latest version?

the latest for that device is 1.0.11.123

I'd recommend manually updating and doing it over a hardwired connection. 

Many times a factory reset can help as well. 

here's how to manually update. 

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 3 of 6
JhoodOnline
Aspirant

Re: Nighthawk R7000 not upgrading to the latest version?

Thanks for the help. Although why they would have an app that doesn't actually update is a little baffling to me!

 

I did see a post about beta versions of the software. Anyone know how those are listed/described?

 

So we know it's a beta and not the most current active version?

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 4 of 6
plemans
Guru

Re: Nighthawk R7000 not upgrading to the latest version?

You can update via the app. 

The reason we recommend hardwired is that when we see corrupt firmware issues, it tends to be when people updated via the app or over wireless. 

Which is why we recommend updating hardwired. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 5 of 6
JhoodOnline
Aspirant

Re: Nighthawk R7000 not upgrading to the latest version?

Totally makes sense then - thanks for your help!

 

Message 6 of 6
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