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Forum Discussion
Nighthawk R7000
I installed a SimplSafe camera last year then this year installed 2 ring doorbells, I had to do a factory reset on my router as it was acting up and I could not log into it, When the router came back...
It has already been added as a Ring Doorbell so when you try to install it again it is already there and is in use by the router.
You do not understand that you cannot install a device that is already there and the router is using it as a ring doorbell.
Redding199 wrote:
You do not understand that you cannot install a device that is already there and the router is using it as a ring doorbell.
We are finally getting through to what is happening.
The router is not "using it as a doorbell". It can't use it for anything. It has just given it the wrong label. That is probably what is confusing you.
Your first message said:
When the router came back up all worked fine except the SimpliSafe camera so I tried installing it without success.
Maybe it was silly of me, but I interpreted that as meaning that you wanted to install the SimpliSafe camera. Now you tell us that it is "already there".
Why did you try to install something that is already there? Shouldn't you be trying to work out how to get this already there device to behave itself?
Again in an earlier message you said:
I am using SimpliSafe App on my smart phone Samsung S20 Android to install the camera in the Nighthawk Router
It might help to think of it as trying to install the camera using the router's wifi. You install nothng in the Nighthawk Router.
The problem has nothing to do with adding a device. It is about getting it recognised as what it is. Netgear's routers are poor at that.
They can see something and jump to a conclusion about what it is. But the label that the router assigns to a device has nothing to do with how the device works. A more common complaint is that the router just assigns a generic label to something.
The router has no control over whatever recognises the camera. The router just provides a wifi (I assume) connection to the camera system.
As plemans said a long time ago:
1. the router doesn't install anything. It simply has wifi the camera/doorbell can connect to.
It is then up to whatever else is involved to see the camera and performs its magic.
I have been down this road many times with Arlo cameras.
In that case, the router is just a link between the camera system and the cameras. Arlo cameras can either use the wifi or a "hub" wired to the router as the link between the camera and the controls. The router is an innocent bystander. All the control happens through the hub or the browser interface that goes out to the Arlo cloud system.
So it all falls back on the way in which SimpliSafe controls your cameras. That is what talks to the router.
The website fir this system looks suspiciously like the Arlo approach.
You might find it instructive to forget about your quest to get the router to behave and read some of these messages:
Search - NETGEAR Communities – SimpliSafe-