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Nighthawk R7800 cable to wifi and viceversa extremely slow switching

rehoutm
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Nighthawk R7800 cable to wifi and viceversa extremely slow switching

When trying to get some data between a wired and wifi devices, it is extremely slow (like 1KB/s slow, i.e. PLEX client doesn't even load home page).

Problem occurs in both directions - server wired client wifi, as well as server wifi, client wired.

 

When communicating wifi-wifi, everything is fine on both client and server.

 

Also WAN speed is fine on both wired and wifi, >100MB/s

 

Firmware version V1.0.2.28, every QOS feature is disabled (access control, QOS, dynamic QOS, WMM, ...)

Model: R7800|Nighthawk X4S AC2600 WiFi Router
Message 1 of 7
rehoutm
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Re: Nighthawk R7800 cable to wifi and viceversa extremely slow switching

I tried a few steps to narrow down the problem, and I think I found out what is the cause, but don't know what to do about it.

 

My ISP is a PPOE fiber broadband with IPTV via VLAN tagging. Internet on VLAN 848 and IPTV on VLAN 835.

 

Steps I did:

 

1/ factory reset (no PPOE, no VLANS) - now everything works fine, wifi-cable communication fast as it should be

2/ setup VLAN (no PPOE, just VLANS) - everything is still fine

3/ setup PPOE (PPOE + VLANS) - now the problem occurs - wifi-cable communcation crippled to nearly zero

 

Message 2 of 7
TheEther
Guru

Re: Nighthawk R7800 cable to wifi and viceversa extremely slow switching

That sounds like something that Netgear Engineering needs to look at.

 

Cc: @ElaineM

Message 3 of 7
rehoutm
Star

Re: Nighthawk R7800 cable to wifi and viceversa extremely slow switching

Just bumping, still no success.

 

I mentioned the problem is kindof not just about switching speed, it is also about broadcasting.

 

E.g. - I can ping devices from wifi to cable and viceversa, but any auto-discovery capabilities do not work.

Message 4 of 7
rehoutm
Star

Re: Nighthawk R7800 cable to wifi and viceversa extremely slow switching

Bump 😞

Message 5 of 7
ElaineM
NETGEAR Employee Retired

Re: Nighthawk R7800 cable to wifi and viceversa extremely slow switching

@rehoutm Is the router registered? I would strongly suggest that to submit a case through my.netgear.com

ElaineM
NETGEAR Community Team
Message 6 of 7
rehoutm
Star

Re: Nighthawk R7800 cable to wifi and viceversa extremely slow switching

I just registered it and submitted an email case.

Message 7 of 7
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