I have been trying to set up my R7900P WiFi router all afternoon and each time I get to the point where it says it’s configured and I click “Next”, it idles for about a minute or two then says it encountered a problem and to try again. I’ve hit try again several times and it does it each time. I’ve also gone through the setup process at least 4 times and this last step is where it hangs up. It shows my WiFi is connected; however, I cannot log into my Nighthawk app or www.routerlogin.net. I can’t access my email, it won’t let my husband connect his x-box to the WiFi and some internet sites won’t connect. And while I’m here, is there a way to designate the guest WiFi as the 2.4 ghz and the main WiFi as the 5.0 ghz so we can switch between the two or use one or the other for different devices?
Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Having two routers on a network can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
Apologies for all the questions. But you can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary) Model (Recommended - Helps the community give the best answers) Body (Include additional detail including model version, firmware, OS and environment where relevant.)
I’m sorry, I read in the header that we should give the model number and describe what issues we were having. I must have missed the part about what firmware version I have, which modem I’m using and from which university I received my masters in Internet Technology. Excuse me for the sarcasm; however, I thought this forum was to help people. I’m not an idiot, I have a degree in engineering and I’ve worked in that field for over 25 years. Not everyone knows the latest and greatest in the tech field, but if you’d like to discuss something I’m an expert in then please feel free to point out my weaknesses! That being said, having just purchased this router I downloaded the “latest” firmware ver 1.4.1.68. I am using an Arris Surfboard SB6190 modem that does NOT have a router. If you need more information please just ask. The “tone” of the help on this forum is quite condescending. I understand that there may be a LOT of tedious and repetitive questions, but directing that frustration at a new forum user is not necessary.
@Va_tech90 wrote: II must have missed the part about what firmware version I have, which modem I’m using and from which university I received my masters in Internet Technology.
Oh dear. One of them. You have my sympathies.
You clearly didn't read the page where you entered your message.
* Body (Include additional detail including model version, firmware, OS and environment where relevant.)
@Va_tech90 wrote: I am using an Arris Surfboard SB6190 modem that does NOT have a router.
Plain vanilla modem.
@Va_tech90 wrote: If you need more information please just ask.
I'd better not. It might upset you to ask more questions. Best if someone else chips in. I'll leave it at this.
> [...] each time I get to the point where it says it's configured [...]
Does that mean that you're using its setup "Smart Wizard"? Some of the non-psychics in your audience might not be able to see the steps, including your responses.
I'd avoid any Netgear-supplied app, and stick with a web browser, but "cannot" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions (commands) with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
> [...] I can't access my email, it won't let my husband connect his > x-box to the WiFi and some internet sites won't connect.
Well duh. If the router's not configured/working properly, then any Internet access might be difficult.
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual (at least). Read. Look for the LED descriptions and "Troubleshoot"?
> [...] is there a way to designate the guest WiFi as the 2.4 ghz and > the main WiFi as the 5.0 ghz so we can switch between the two or use one > or the other for different devices?
In the User Manual, look for "Manage the Basic WiFi Network Settings" (and, perhaps, "Manage the Basic WiFi Settings and WiFi Security of the Guest Network"). You can assign a different SSID to the 2.4GHz radio and the 5GHz radio without dragging "Guest Network" into the discussion.
> [...] The "tone" of the help on this forum is quite condescending. > [...]
It can be hard not to sound "condescending" when asking for the most basic information.
> [...] I'm not an idiot, I have a degree in engineering [...]
And yet, your attempt to ask a technical question was this lame.
Vast expertise and experience are not required to provide a useful description of what you did or what happened when you did it. Nor are they substitutes for relevant information.
> [...] I understand that there may be a LOT of tedious and repetitive > questions, [...]
"tedious and repetitive questions" are not the problem. People who can't be bothered to consult the readily available documentation, whose problem "descriptions" assume that the reader was present during the user's activity, and who then get all huffy when asked for basic information whose importance should have been obvious from the beginning -- _those_ are problems.
Thanks, but I don’t need help from this forum anymore.
I love how you call my question “lame”. Haha.
You and your buddy can go back to your mom’s basement and binge watch Star Wars movies in between playing World of Warcraft with all your 13 year old internet besties while you and Leroy Jenkins jerk it to a picture of Bill Gates and have your soy milk and Oreos. The rest of us normal people will go live in the real world where there is sunlight and social interaction.
Now go blow up your girlfriend and have a nice night.
Start a case and, with luck, they will contact you.
A word of advice, when you talk to support people, or anyone else you ask for help, it is a good idea not to come come across like you think the world revolves around you. That means being prepared to answer questions as clearly as possible, and not shouting at them if they don't come up to your high standards. After all, the support grunts are not sitting in front of your computer and have no idea what you are doing and what you see.
