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Nighthawk R8300

tman1950
Aspirant

Nighthawk R8300

Installed the Nighthawk R8300 and now can not access my Nest thermostat remotely through the Nest app. Ant suggestions on how to fix this? Please

Message 1 of 4
ElaineM
NETGEAR Employee Retired

Re: Nighthawk R8300

Welcome to the community, @tman1950

 

Do you have Internet access through the NETGEAR router on your wireless clients?

Check out the article as well from the Nest website. 

 

https://nest.com/support/article/Some-routers-may-cause-issues-with-adding-a-Nest-product-or-Wi-Fi-c...

ElaineM
NETGEAR Community Team
Message 2 of 4
tman1950
Aspirant

Re: Nighthawk R8300

Hi Elaine - Thanks for the feed back. My Nest does connect to the network, but I can not access it remotely through the Nest app.

Terry

Message 3 of 4
ElaineM
NETGEAR Employee Retired

Re: Nighthawk R8300

When you say remotely, you mean accessing it away from home? 

Do you have your thermostat added to your Nest account? 

ElaineM
NETGEAR Community Team
Message 4 of 4
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