Reply

Nighthawk R9000 (X10) Poor Wired Performance

Tomcat2048
Aspirant

Re: Nighthawk R9000 (X10) Poor Wired Performance

Correct, with the X6 I'm getting full speeds as if I'm directly hooked up to the modem. With the X10, I'm only getting at the most 860Mbps which is about 70-80Mbps less than what I get when I'm directly attached or using an X6.

Essentially, I'm having the exact same problem as uncouth.
Message 51 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Ok, thanks for confirming this.

I hope NG support will take this up and work on it with engineering. Others are seeing this issue.

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 52 of 132
uncouth
Aspirant

Re: Nighthawk R9000 (X10) Poor Wired Performance

Tomcat,

 

My issue had already been elevated to engineering and they had all my logs, etc. They requested remote access to my router but by then I had sent it back. I believe if you explain that there were other elevated cases they may ask for your logs and then for you to allow them remote connection so they can see the router performing in real time.

 

Trust me, I jumped through all of the hoops they required (new cables, different PC, etc) - but they eventually agreed it was definitely the firmware - they could not find anything in the logs and so a remote connection is required to troubleshoot futher.

 

 

Message 53 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

What version of FW is loaded on the X6 router?


@Tomcat2048 wrote:
Correct, with the X6 I'm getting full speeds as if I'm directly hooked up to the modem. With the X10, I'm only getting at the most 860Mbps which is about 70-80Mbps less than what I get when I'm directly attached or using an X6.

Essentially, I'm having the exact same problem as uncouth.

 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 54 of 132
Tomcat2048
Aspirant

Re: Nighthawk R9000 (X10) Poor Wired Performance

Current firmware I'm running is 1.0.1.36 (latest non beta release)

Message 55 of 132
GregS_
Guide

Re: Nighthawk R9000 (X10) Poor Wired Performance

could you send me your config file for the X6 ?

Message 56 of 132
Tomcat2048
Aspirant

Re: Nighthawk R9000 (X10) Poor Wired Performance

I'm not at home at the moment to send that file plus I currently have the X10 hooked up. The thing is the X6 is using all default settings (haven't done any custom configuration on it since Comcast left the router with me). Didn't even bother to test wireless on it since I was just interested in the wired connection for comparison purposes.

Message 57 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Always test LAN wired for this kind of problem. Wireless will have too many variables for inaccurate results.

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 58 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Greg and Tom,

After doing a factory reset, I presume QoS and Bandwidth Meter is not configured or enabled?

These options are not enabled by default if a factory reset is done? Just checking on this.

 

Getting some additional information and review here. Smiley Wink

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 59 of 132
ElaineM
NETGEAR Employee Retired

Re: Nighthawk R9000 (X10) Poor Wired Performance

@uncouth Can you PM me your case number? 

@Tomcat2048 Do you happen to have an open case as well? 

ElaineM
NETGEAR Community Team
Message 60 of 132
Tomcat2048
Aspirant

Re: Nighthawk R9000 (X10) Poor Wired Performance

@ElaineM I have not actually opened a case as of yet haven't had the time to. If I need to open one just let me know. Or maybe it's better to work off of @uncouth case since he's apparently gone through the process of having logs reviewed.
Message 61 of 132
ElaineM
NETGEAR Employee Retired

Re: Nighthawk R9000 (X10) Poor Wired Performance

@Tomcat2048 I strongly recommend to create one to keep the ball rolling.

ElaineM
NETGEAR Community Team
Message 62 of 132
JamesR1
Star

Re: Nighthawk R9000 (X10) Poor Wired Performance

Mine drops wired connection and will work again with reset, then drop again a few hours or days later.  Netgear’s tech support is horrible, I ended up yelling at the support tech (I feel bad, I know she was just doing her job).  I was tired of looking into things for them, I spend over 2.5 hours of my life on 3 different calls checking things out.  I finally said, "Send me a new one and figure it out on your own time and dime, when I buy something I expect it to work!"  If this new one does not work I will never buy from Netgear again, horrible support!  When I have called other companies with issues, I have been treated way better and just get a new product and return the defective one.  I'm not their tech support worker!  I was upset over the last call because they called me back an hour after elevating it to their special team for the R9000 (basically, a team they likely had to form due to this router having so many different issues).  I was running to get food and they wanted me to go home and start checking my internet providers modem out.  I told her that the wireless network always works and the wired drops……the modem has nothing to do with this.

Message 63 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

What is the Mfr and model# of the ISP modem?

What FW version is currently loaded on your router?

 

What wired devices are connected to the router?

Swap LAN cables? Seen bad LAN cables cause problems.

Using CAT6 LAN cables throughout?

Test LAN wired PC directly to the modem?
Happen on all LAN wired devices?

 

What are you doing when the wired portion seems to go out?

 

I hope the new one works well. The one I demo'd 3 months didn't exhibit this issue for me.


@JamesR1 wrote:

Mine drops wired connection and will work again with reset, then drop again a few hours or days later.  Netgear’s tech support is horrible, I ended up yelling at the support tech (I feel bad, I know she was just doing her job).  I was tired of looking into things for them, I spend over 2.5 hours of my life on 3 different calls checking things out.  I finally said, "Send me a new one and figure it out on your own time and dime, when I buy something I expect it to work!"  If this new one does not work I will never buy from Netgear again, horrible support!  When I have called other companies with issues, I have been treated way better and just get a new product and return the defective one.  I'm not their tech support worker!  I was upset over the last call because they called me back an hour after elevating it to their special team for the R9000 (basically, a team they likely had to form due to this router having so many different issues).  I was running to get food and they wanted me to go home and start checking my internet providers modem out.  I told her that the wireless network always works and the wired drops……the modem has nothing to do with this.


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 64 of 132
JamesR1
Star

Re: Nighthawk R9000 (X10) Poor Wired Performance

At work currently so I don't have some of the information but it is the most current firmware but not the beta firmware.

Router will work fine without issue when working, but then I'll come back a day later or a few hours later and none of the wired items will work. This includes a Bose sound bar, Xbox One, AppleTV, LG OLED TV, and Synology NAS.

Cat seven cables, I have not switch them out but had no problems with them on the last system.

Lan wired directly from modem to PC, no issues

It will happen on all wired devices when it happens, wireless will continue to work.

Message 65 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Hope the RMA unit will get you better experience. If the RMA does the same thing, I would resume that your issue maybe else where and would need to disconnect ALL wired devices and test with just one connected and see when and if the problem fails.

 

I would try different cables maybe.

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 66 of 132
JamesR1
Star

Re: Nighthawk R9000 (X10) Poor Wired Performance

The new unit did work without issues it did appear to be a hardware issue. It's been over 10 days hopefully I'm not speaking too soon
Message 67 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Glad the new unit is working. Should be good since it's been 10 days. Enjoy.

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 68 of 132
Iluv2PCgame
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

I just had the Comcast XFINITY Gigabit internet service activated last week.  I have a Netgear CM1000 DOCSIS 3.1 modem and a Netgear R9000 router.  Both the modem and the router have the latest firmware updates.  I noticed immediately that when I have my computer connected to the router (via CAT7 cable), my download speeds max out at 870Mbps, but when I am connected directly to the modem download speeds increase to 940Mbps.  What is up with the R9000 router?  Why am I not getting the same bandwidth when compared to directly connected to the modem?  I have never seen an issue like this before.  I can only hope that Netgear is working on a firmware update that will resolve the problem.  I have not experienced any dropoff in connectivity or other anomalous issues with the modem or router.  For me, the only issue is the lower bandwidth when using a wired connection to the router from my computer.  I have attempted to reconfigure multiple options within the Advanced tab in the router interface, but nothing seems to improve the bandwidth.  In fact, enabling QoS actually makes it worse - which is why it is now disabled.  I am seriously considering buying an Arris SB8200 modem as it has two ethernet ports instead of just one like the Netgear CM1000.  That way I can connect my PC directly to one of the those ports and then have the router connected to the second port.  Problem solved!  Of course, I shouldn't have to implement this kind of workaround and Netgear should issue a firmware update for the router that fixes the problem with the wired connection bandwidth. 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 69 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

1. Try disabling IPv6 and any Firewall settings and see.

2. Regarding the Arris SB8200, even thought they have two ports, you won't be able to connect a router and a PC to these ports as these ports are for Link-Aggregation support and not individual LAN ports. And currently Arris has this feature disabled and only 1 PC or external router can be connected to the modem. The two ports are to possibily achieve over 1Gb speeds, maybe up to 2Gb when and if Arris integrates this feature and then I presume addition HW maybe needed. 

 


@Iluv2PCgame wrote:

I just had the Comcast XFINITY Gigabit internet service activated last week.  I have a Netgear CM1000 DOCSIS 3.1 modem and a Netgear R9000 router.  Both the modem and the router have the latest firmware updates.  I noticed immediately that when I have my computer connected to the router (via CAT7 cable), my download speeds max out at 870Mbps, but when I am connected directly to the modem download speeds increase to 940Mbps.  What is up with the R9000 router?  Why am I not getting the same bandwidth when compared to directly connected to the modem?  I have never seen an issue like this before.  I can only hope that Netgear is working on a firmware update that will resolve the problem.  I have not experienced any dropoff in connectivity or other anomalous issues with the modem or router.  For me, the only issue is the lower bandwidth when using a wired connection to the router from my computer.  I have attempted to reconfigure multiple options within the Advanced tab in the router interface, but nothing seems to improve the bandwidth.  In fact, enabling QoS actually makes it worse - which is why it is now disabled.  I am seriously considering buying an Arris SB8200 modem as it has two ethernet ports instead of just one like the Netgear CM1000.  That way I can connect my PC directly to one of the those ports and then have the router connected to the second port.  Problem solved!  Of course, I shouldn't have to implement this kind of workaround and Netgear should issue a firmware update for the router that fixes the problem with the wired connection bandwidth. 


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 70 of 132
Iluv2PCgame
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

Disabling IPv6 does not change anything and bandwidth remains limited at 870Mbps.  Also, there are no firewall options provided that I was able to find within the R9000 router options.  I'll look again when I get home this afternoon.  I would love to find out that it is an easy fix to get the full bandwidth potential, but something tells me that ultimately, it is a firmware issue that will need to be resolved by the Netgear engineers.

 

With regards to the two ethernet ports on the Arris SB8200, the information you provided was incorrect; link aggegration is NOT supported.  My initial assumption in how they can be used was correct, with one caveat...I will have to request another IP address from my ISP in order to use it the way I had originally intended.

 

Source:  http://arris.force.com/consumers/articles/General_FAQs/SB8200-Ethernet-Ports

 

Question

How do I use the two Ethernet ports on the back panel of my SB8200 cable modem?
Answer
The SB8200 cable modem is equipped with 2 Gigabit Ethernet (10/100/1000) ports on the back panel.  For a typical setup with one computer, connect the Ethernet cable to the Ethernet port on the computer and to the Ethernet port 1 on the back of the SB8200 cable modem for Internet access.  When there are multiple client devices in the home network, ARRIS recommends connecting the client devices to a Wi-Fi router to provide Internet access. 

It is possible to connect two devices to the SB8200 cable modem.  However, the cable provider must provide Internet IP Address to each device for Internet access.  If both devices cannot connect to the Internet, contact the cable provider to request an additional Internet IP address.
Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 71 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

I was told that Link Aggregation maybe support down the road by Arris so reason why I meantioned it. We know it's not supported currently. 

Your still limted by using only of of the ports as you get one Public IP address from the modem on the port. There is no DHCP server that hands out IP addresses like a router does. I presume at this time, one port is for one Public IP address and the 2nd port can be used for a 2nd Public IP address if your ISP allows that. Most home ISPs only allow 1 public IP address at a time per house hold. 

 

I recommend that you contact NG support and ask them about getting up to 900Mb on the WAN side. Possible that there maybe something wrong or its limited. Theres been others talking about this issue with 1Gb ISPs. I remember someone talking about doing a factory reset on the router and changing only the SSID names and PWs and NOTHING else. Test speed. If they changed anything else on the router, the speeds dropped drastically. Might give this a try. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 72 of 132
Iluv2PCgame
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

It's definitely a router problem.  Several other R9000 owners with 1Gbps ISP service have reported this same exact issue.  Most likely, Netgear incorrrectly limited the packet size (MTU maybe?) and/or throughput to something that is not optimimized for ISP services of 1Gbps and greater.  I submitted a help ticket through Netgear Support this morning.  I hope Netgear issues a firmware fix for this problem soon.  Not very happy at all that a $450 router doesn't have true 1Gbps wired connection bandwidth when it says it does right on the box.  My review on Amazon will reflect this lack of capability.

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 73 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Let us know how it goes. Probably a HW accelleration issue. You might contact ElaineM in the forums and get her help and information we well. 

Let us know know it goes. 

 

 

Good Luck.  

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 74 of 132
Iluv2PCgame
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

After several hours of troubleshooting, I have confirmed that it is definitely a router hardware or firmware (hard coded) issue that is causing the wired ethernet bandwidth limitation.  I have contacted NG customer support and requested an RMA of my unit and requested an exchange for a new unit.  Hopefully, this is not a widespread problem with the R9000 and is only an isolated issue.

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 75 of 132
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