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Nighthawk R9000 (X10) Poor Wired Performance

Iluv2PCgame
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

Any updates with regards to your customer support case?  I too have a case open with NG customer support.  I have confirmed that the issue is either a router hardware problem or firmware coding issue.  I have requested an RMA and exchange for a new unit.

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 76 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Let us know if the RMA unit fixes this. 


@Iluv2PCgame wrote:

Any updates with regards to your customer support case?  I too have a case open with NG customer support.  I have confirmed that the issue is either a router hardware problem or firmware coding issue.  I have requested an RMA and exchange for a new unit.


 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 77 of 132
Iluv2PCgame
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

Netgear did not honor my RMA request stating the purchase of the item was not covered under warranty.  I purchased the item from Amazon.com, so how is it not covered by the factory warranty??  I have filed a complaint with the Better Business Bureau for Netgear not honoring their factory warranty.  Not happy at all.  I'm sure this post will get deleted as Netgear doesn't want people knowing how they selectively honor their products' factory warranties.  Needless to say, I will NEVER buy another Netgear product if they decide not to honor my valid purchase of the Netgear Nighthawk X10 router.  Hopefully the BBB can get this straightened out.

 

As for the issue with the R9000 not being able to properly support gigabit ethernet, I think I may have found the problem.  A friend of mine works with networks and when I told him that the R9000 can't support MTUs larger than 1500, he immediately gasped and said that the MTU value needs to be adjustable up to 3000 in order to properly support gigabit network traffic, especially if jumbo packets are used.  He said 1500 is not a large enough value for true gigabit ethernet to be supported correctly.  Needless to say, Netgear engineers may have their work cut out for them.  In order to add larger MTU capability, a significant rewrite of the firmware will most likely be required.   I could be wrong here, but I won't be surprised either if we don't see a new firmware update to fix this issue anytime soon Smiley Sad

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 78 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

You have to do an RMA with Amazon first. They will honor the warranty. 

 

Most home class routers only support MTU values up to 1500. There isn't any home class router that supports any MTU over 1500. ISP support Gb speeds however use modems/ONTs to handle that. We've only seen a few routers that get around 940Mb on the down. This is approching the 1Gb threashold anyways. No router can do much over 940Mb let alone 1Gb since the connection rate is 1000Mb considering there is CPU processing and handling of the data at those speeds. There is HW accelerations that need to happen to get 9##Mb speeds in routers. Not all routers can do that. I've only seen others report that the R7800 and the R8500 or R8000 have seen speeds around 940Mb. 

 

Good Luck. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 79 of 132
Iluv2PCgame
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

No, Amazon will not honor an RMA outside of the 30-day window.  I tried.  Regardless, Netgear customer support (or lack thereof) has proven to be worthless.  I am literally having to rely on 3rd party posters (no offense FURRY, you've been helpful).  No official response at all from a dedicated Netgear customer support employee.  That is a fail from the start and gives customers zero confidence in Netgear's competency to deal with real issues consumers have with their products.  Brutally honest?  Yes.  Fact?  Yes.   Case in point, I filed a complaint with the Better Business Bureau and rated Netgear with a "Highly Dissatisifed" and "Would not recommend" review.

Message 80 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Next step would be to contact NG support or ElaineM here on the forums and see if she can do anything. 

 

Over all, if there is any FW updates, it would probably not be for a while until the next update. It's taken NG engineering several months to finally included QoS features that were missing since the router first released. IF there is an issue with WAN speeds, then it will be more months to see anything. 

 

Let us know if NG support or ElaineM can do anything

 

Good Luck. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 81 of 132
Redtulips7
Apprentice

Re: Nighthawk R9000 (X10) Poor Wired Performance

I do have Verizon Dios Gigabit services, did more than 100 speed test but download speed was always fluctuate!! Highest I have seen 930mbps and uploads 820mbps, mist of the times it was in between 840 to .700mbps, I can't tell if it was Router or Fios services
Nighthawk AX12[RAX120]
Nighthawk X10[R9000]
Message 82 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

If your seeing over 900Mb and at times others. This is a service and or speed test site issue. Means the router you have is able to get over 900Mb at times however speed testing can be problematic with different server sites and locations being busier than others and anything in between you an the speed test site could effect results during testing. I try to use different server sites to get a bigger picture. 


@Redtulips7 wrote:
I do have Verizon Dios Gigabit services, did more than 100 speed test but download speed was always fluctuate!! Highest I have seen 930mbps and uploads 820mbps, mist of the times it was in between 840 to .700mbps, I can't tell if it was Router or Fios services

 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 83 of 132
yikes21k
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

i have a r8000 and its has its own issues.  i have 1 gig fios. i was getting 450/450 with the ethernet connected to my router the r8000.  after turning off qos, bandwidth monitoring and access control, i was able to get 450/931.  there is nothing more i can do to raise my dl from 450.  if, i plug the ethernet directly into my pc.......i get 941/921

 

so obviously...the issue is the router...what though...i dont have a clue.  there was a persom on another forum that had the exact issues as i do...identical even to the same router.  he went through tech support and the entire deal....verdict was "bad gigaport".  he eventually gave up and bought another brand router call umbiquiti and his problem was solved.

 

unfortunately, ive had this router more than a year and im not about to pay someone from nretgear $39 to tell me what i already know.

 

now i was going to replace the r8000 with the r9000 but after reading about these set of issues...im starting to change my mind.

 

there is no rhyme or reason as to why some routers...can be any model, r7000, r8000, r8500, r9000...some have problem while others dont, the common denomitor however was...they were all netgear routers.

Message 84 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

May be a HW and HW acceleration issue. After you turned off QoS and your getting 931Mb, which is this speed seen on? Up or Downlink? 

 

Have you tried a full factory reset, set up SSID names and PWs on wifi, then turn OFF QoS only and then touch no other configurations on the router and see if both speeds will see the same? 

 

If you can at least get 931Mb on the down then thats most important. Overall, 9##Mb will be about max as all of this is hitting the limites of the 1000Mb connection rates on the WAN and LAN port RJ 45 connectors. To get anything beyond this will need 10Gb supporting HW which hasn't arrived yet for home class consumers. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 85 of 132
yikes21k
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

unfortunately..the increase in speed is on the upload.

 

i did everything...even a factory reset.  i still might try the r9000 though.  it will be new enough that if i exhibit similar issues and some of you guys in this thread, at least i can return it.

 

i was tempted on several occasions to call up tech support but everytime i see that $39 i change my mind.  now if i pay for the tech support and they cant fix the problem, do i get my money back?

 

from reading this thread, these problem has been going on for at least 6+ months or so.  you would think if its a firmware issue, they would ahve figured something out by now.....

i also dont see any one from netgear trying to really fix this here

Message 86 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Ya it's been on going for a bit now. 

 

Something else to try before you return it, try some 3rd party FW and see if that does anyting. DD-WRT, OpenWRT or MyOpenRouter which is NG's open source development for NG routers. 

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 87 of 132
yikes21k
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

a good friend of mine who also has 1 gig fios has the r8500 and is exhibiting similar result as you and i.  he tells me he is going to try the ddwrt

 

there is one other thing he is going to try.  he going to turn off the wireless and redo the speed test

 

i will report to you guys here once hes done it

 

i do know one thing though, as more and more people get 1 gig services...netgear will lose lots of sales if this continues

 

im this close myself

 

Message 88 of 132
Iluv2PCgame
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

-Deleted-

Message 89 of 132
Iluv2PCgame
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

I attempted just about every configuration and nothing improved the wired Ethernet performance. It's definitely a hardware issue (acceleration processing, caching, etc). Firmware may or may not be able to fix the issue and Netgear won't provide any legitimate responses to this problem. I don't really have much faith in a company that "ghosts" any official support within their own forums.
Message 90 of 132
FURRYe38
Guru

Re: Nighthawk R9000 (X10) Poor Wired Performance

Something users should try:

"The R7000 can only handle Gigabit speeds by disabling all of the fancy features.  This includes MAC address cloning, MAC address filtering, keyboard blocking, block services, QoS and traffic monitoring.  Any of these features will disable the R7000's hardware acceleration.  Without hardware acceleration, the R7000 can also do about 450 Mbps, give or take.  If any of these features are enabled, then turn them off and reboot the router to ensure that it comes back up with hardware acceleration enabled.

 

Alternatively, perform a factory reset.  Then proceed to set up Wi-Fi and change the admin password.  Don't turn on anything else."

My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.18.1/RBK50 v2.7.2.104(WW)
Additional NG HW: C7800/CM1100/CAX80/CM2000, Orbi CBK40, R7800, R7960P, EX7500/EX7700, XR450(v2.3.2.120) and WNHDE111
Message 91 of 132
yikes21k
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

on my r8000 at least, turning off those features helped on the upload side...went from 450 >>900+

 

but nothing that i have trtied so far brings the download side past 450 unless i plug ehternet direct from ONT to my pc

 

and here is where ive been in for the last 2 months.....

 

btw...my apologies for highjacking this thread...but i felt this thread encompassed the same issues that every model from r7000 to r9000 share

Message 92 of 132
JamesR1
Star

Re: Nighthawk R9000 (X10) Poor Wired Performance

After having two different R9000s the second one better than the first, I still have problems that are to numerous to list.  I called Netgear with the first router and vowed I would never call them again.  They have horrible support and wasted a large amount of my time.  I keep hoping the next firmware version will fix the issues and feel that the last firmware version was the most stable (still had issues) running my network, but the newest update (V1.0.2.32) indicated it had secruity updates and I like a secure network.  However there are a lot of issues with this update and I'm considering rolling back the fireware or selling and never returning to Netgear (cutting my losses now and running before this router is worth nothing)! 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 93 of 132
yikes21k
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

i just did something i may regret.  i just bought the r9000 to replace my defective working r8000.

 

the only good thing about this is im buying it from newegg and if it doesnt perform correctly...im just going to send it back since its brand new

Message 94 of 132
JamesR1
Star

Re: Nighthawk R9000 (X10) Poor Wired Performance

I currently rolled my Firmware back to V1.0.1.36.....It is nice to have some of the features working again.  So far, the network has been stable but we are only 24 hours in.  The current Firmware I had to reset 2 times a day, then I rolled back one and had to reset about one time a day.  I had QOS enabled on the current firmware and the router was nice enough to reset itself multiple time a day and sometime an hour.  I hope V1.0.1.36 goes well as I know I had less problems in the past with one of these.....I still think this router is junk....

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 95 of 132
yikes21k
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

preliminary testing on the new r9000 has good results

 

all i have done at this time was plug in the ethernet from the ont to the r9000 and a cable from r9000 to pc

 

results from verizon speed test 955/941

 

another one of these hit or miss routers...this one seems to be good and working fine while others in this thread has issues

 

 

Message 96 of 132
yikes21k
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

ok, ive been reconfiguring the router to my preferences and as of right now its still giving me good speed test result

 

i have not turned off any of the logging, did not turn off qos, and have left the access control at the default which is off

 

getting 945/943

 

i know some guys here are complaining about the r9000 but so far my r9000 seems to be ok

 

again...i have done nothing special...

 

i am considering myself lucky with this r9000 as well as unlucky with my defective r8000

 

by the way the firmware is v 1.0.1.34

there is a newer one but i may not bother with it..at least for now

Message 97 of 132
yikes21k
Tutor

Re: Nighthawk R9000 (X10) Poor Wired Performance

i woudl like to make a correction on my previousl post

 

the traffic metering was also off by default

Message 98 of 132
wegentryjr
Aspirant

Re: Nighthawk R9000 (X10) Poor Wired Performance

I have to jump in here too!  I just recently upgrade to 1g/35mb with Comcast and my download speeds vary from 15mb to maybe 200mb sometimes.  My uploads are fine though..35-40mb every time.  I'm a network engineer and I've isolated EVERYTHING!  I.can.not.figure it out.  Two odd things happen...my wireless speeds when tested through my phone get me about 500mb down.  My home pc that is plugged into my router gets 840mb when I use dslreports, but only about 20mb when I test through the router.  I'm at a loss now..sometimes I would get 900+mb through the router's speed test, but then test again and get 17mb or something.  Something flaky is going on with this router and I'm not going to waste my time troubleshooting it..I'm taking this R9000 back and getting something else.  I just moved from a Linksys to try this "beast" out...I think I'll go get Linksys' latest and greatest and see what that does.

Message 99 of 132
noybman
Star

Re: Nighthawk R9000 (X10) Poor Wired Performance

I own, and have owned a number of NG routers. I have threads in here where I have posted on performance issues with the R7000, and also have had similar issues with the R8500. My R8500 till works, but some systems can no longer see the 2.4 or 5.2, others can. I know its not the systems because as mentioned, I still have a working R7000 and all systems can see it's 2.4 and 5GHz.

 

Anyways, Furry's answer about disabling all of the "extra features" because the R7000, 8000, & 8500 cannot process LAN wired gigabit speeds with this turned on is 100 valid. This is well documented and as many have stated, the routers are sold as Gigabit with these features, but you cannot use both/all at the same time. This is bad form Netgear. Since I like the overall performance of my R8500 which is JUST over 1 year old, I was suprised to see that while many sites are still selling them, Netgear has discontinued this unit. So I have been taking a good hard look at the X10 R9000 and one very interesting note is the new CPU. They have deviated from their typical ARM proc. So reading this thread has me sick to my stomach. Netgear is charging $400 USD+ for this thing, (noticed prices are dropping below 400 now) and that the R8500 which isn't even that old is discontinued, what does that say for this router?

 

This router uses a "new" (but actually very outdated processor) and **should** perform significantly better than a R7000, 8000, and 8500, plus it supports the gimmick AD but reading these comments scream buyer beware. It is very frustrating to see Netgear continue to release new routers that are not collectively better than the predecessors, same core design issues we have seen for the last 4+ generations of their products. Why wait for a new firmware? if that firmware ever comes, there is a good chance the unit is significantly closer to the obsolete phase for the next $500 things, like an x11 (and this is not a nix gui....)..... anyways. Thank you for posting your results and emphatically making it clear that spending more than $100 on this thing would be a waste.

 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 100 of 132
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