Nighthawk RAX43 No Internet Connectivity

[ThatsSoKiva]

I just tried to install my new Nighthawk RAX43 router but after setting up the router with the app it says there is no internet connection (LED is red while other 3 are solid white) and the app says internet is offline.

Please help me I was on the phone to the support in the Philippines for almost 2 hours.

Any other info you may need to help fix the problem please let me know. I checked my ISP connection and it said there was a disconnect between the fibre box and the modem. I’ve checked and replaced all the cables and nothing 😭😭

So sad coz I spent $500 on this router.

[michaelkenward]

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@ThatsSoKiva wrote:
I checked my ISP connection and it said there was a disconnect between the fibre box and the modem.

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What is that modem?

You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.)

You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

I will ask the Netgear moderator to move your message.