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Aaargh! This is about as frustrating as it gets. I purchased this router only 6 months ago!
Running the latest firmware (1.0.4.12) available for my R9000 router. And I have to say that a bunch of issues started after this firmware upgrade. One issue was it would lose Internet connection to my cable modem. A power reboot and cable re-plug would fix that issue however. But just the other day, all but LAN ports 1 and 2 stopped working. And no amount of reboots or cable swaps seemed to get ports 3 - 6 working again. I'm inclined to think it is a hardware failure but odd that Ports 1 and 2 (the aggregate ports) are still working.
Note: no issues with the WiFi, just the LAN ports.
Netgear confirmed that it is a hardware issue and has agreed to replace the router. Hopefully the replacement unit will lead a longer and fruitful life...
I will add that nothing I plug in on ports 3 - 6 sees any internet traffic, and the LEDs do not light up. But if I plug in a working device on either port 1 or 2, the LED lights up (either white or amber) and internet traffic flows through.
> [...] nothing I plug in on ports 3 - 6 sees any internet traffic, and > the LEDs do not light up. [...]
Sounds to me like a hardware failure in the simple network switch section. If you connect a known-good cable between any two LAN Ethernet ports, then both the port-status LED indicators should show a good physical link. I wouldn't expect firmware to matter much in this case.
> [...] I purchased this router only 6 months ago! [...]
Netgear confirmed that it is a hardware issue and has agreed to replace the router. Hopefully the replacement unit will lead a longer and fruitful life...
My R9000 has done this same thing multiple times. I found myself plugging in to the port 1 and 2 in order to get a connection. Although it hasn’t been permanent. I periodically still get connections on other ports.
If you are still under hardware warranty, I recommend you contact Tech Support the next time those ports go out. It definitely sounds like the same issue as mine (though mine never recovered--and I waited several days before I contacted NetGear).
I'm hoping that this was an issue with a specific production line/batch and not persistent across the entire product line...even though the replacement unit I got was brand-new (not refurb), the warranty is still based on my original purchase date--so I only have another ~6 months or so left. 😞
You are past the 90 day full warranty period so you have three options (once Netgear Support has determined it is a hardware issue and have received an RMA—see my previous response(s) for details on this on this): 1. Ship your unit to the address provided by the support staff, and once they receive it, they will ship a replacement unit out to you. This is the no cost option but could take a couple of weeks all said and done. 2. You pay for priority shipping and they ship a unit out to you with a prepaid label for returning the defective unit. You will have 2 weeks to return your old unit or you will get charged full price for the replacement router. Option 3: pay more for overnight shipping to get the new unit faster. Same conditions as option 2 apply.
When you talk to Netgear Support they will explain the options and cost to you. Depending on where you are located the shipping costs may vary, and I don’t know if these options are available if you are located outside the US.
Regardless, you must talk to Netgear support and obtain an RMA first.
