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Nighthawk X10 R9000

lkelly
Tutor

Nighthawk X10 R9000

Do Not buy the Nighthawk products! Wi-fi drop is a very common, and known, problem with the Nighthawks! I Went through three different "support" persons, got case numbers. The second person told me to call back after my last attempt to flash the firmware. If it failed, they would replace the unit. It failed, I called back. Got a very rude punk who refused to send a replacement. Asked for his supervisor. They would not get on the phone, but refused, as well. I paid $700.00 for the thing and I swear I will NEVER buy another Netgear product. I have 2 extenders ($150 each). SO mad at them. Do NOT buy their product! Dropping wifi is a known problem to them and the guy I got was an az!

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ElaineM
NETGEAR Employee Retired

Re: Nighthawk X10 R9000

Hi @lkelly

 

Can you provide more information about the problem you are having?

When you say WiFi drop, is it doing on all wireless signals? Are there any other wireless devices that interferes with the wireless signal?

How long have you had the router?

I see that you had the device for some time now and did the problem start recently? Any new devices that has been added to your network?

 

ElaineM
NETGEAR Community Team
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