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Nighthawk X4 AC2350 R7500 trouble working with a SIP phone

mnixnvlabs
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Nighthawk X4 AC2350 R7500 trouble working with a SIP phone

Just switched to a SIP Polycom VVS 410 phone for work on my home network.  I get dialtone but cannot make or recieve calls.  Their tech support suggest it is a firewall issue.  I am not a router guru, so am having some troubles getting this to work.  They are statiung on a tract that they are seeing the ports change and need me to open certian ports and place certain IP addresses on my white list.  Where can I find these items on my R7500 router?

Don't want to have to purchase another router.

Model: R7500v2|Nighthawk X4 AC2350 Smart WiFi
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ElaineM
NETGEAR Employee Retired

Re: Nighthawk X4 AC2350 R7500 trouble working with a SIP phone

Hi @mnixnvlabs

 

Welcome to the community!

 

You may open ports using the steps from this link.

ElaineM
NETGEAR Community Team
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